Asia Pacific Concierge

3 months ago

London, United Kingdom Jacada Travel Full time

We are growing our Concierge team We’re looking for a creative, organised travel enthusiast with high attention to detail and a good knowledge of the Asia Pacific region (South East Asia, Australia, Korea, and Japan especially). This is a remote position and we are looking for someone with a keen passion for travel and the travel industry.

Travel experience is not mandatory. Let us help you explore the world

**About The Role**

As a leading luxury tour operator, we pride ourselves on the care and service that goes into our client experience.

Please note that while the hours are your local time zone, you will work closely with our wider team and there will be meetings a few times per week with the London office, who are on a local London time zone.

**What You’ll Be Doing**
- Working together with the Travel Designers (our sales team) and taking the lead with client requests, details and administration post-sales.
- Establishing quick rapport with clients and suppliers while acting as the friendly, efficient and professional face of the company, delivering unrivalled service during every contact.
- Providing professional and knowledgeable information on Jacada services such as additional tours, restaurant reservations/recommendations and any additional special travel requests that clients may have.
- Updating client documentation for upcoming trips, which may include updating the pricing.
- Collecting balance payments from clients, invoicing and taking payments for any additional services booked.
- Assisting with any trip changes or postponements, proactively and quickly seeking creative solutions.
- Designing and arranging ‘Magic Moments’ for each trip, taking care of all the little details that make a Jacada trip so special.
- Taking the lead in arranging personalised perks for clients who benefit from our referral scheme.

**What You’ll Need To Succeed**
- High expectations for customer service and customer care.
- A strong ability to build and nurture relationships with both clients and suppliers.
- Flexible, proactive and solutions-focused attitude.
- Collaborative mindset.
- Excellent numeracy and writing skills.
- High attention to detail.
- Excellent communication and time management skills, able to work across various time zones and with teams across the world.
- Able to work across various time zones and with teams across the world.
- Highly organised and able to multitask and prioritise work effectively.
- Fantastic English language skills, both written and by phone.
- Experience in either the travel, events, or customer service industry is preferred.
- Good knowledge of the Asia Pacific region is preferred.

**Personal Attributes**
- Ability to actively listen and confidently communicate, demonstrating empathy and self-awareness.
- A curious and open-minded attitude in the face of challenges. A person who views problems as opportunities to learn.
- A clear, actionable insight and ability to come up with quick and effective solutions and implement them confidently.
- Openness to learn and adapt as things change; confidence to recommend ways we can improve.
- Flexibility to take on a variety of tasks and willingness to roll sleeves up and support colleagues.
- A ‘big picture’ mindset - appreciative of your position within Jacada as an organisation of different teams collectively working together towards the same goal.
- Collaborative team player who is confident working in a self-directed environment. This role is remote and you will work with people all over the world.
- A love of learning about local cultures and an enthusiasm for all things travel.
- Someone who shares Jacada’s passion for conservation and travel with a positive impact.

**Salary**:Dependent on location

**Start Date**: 5th of February

**Closing Date**: 4th of December

  • Concierge

    4 weeks ago

    London, United Kingdom Pan Pacific London Full time

    PanPacific London brings understated, comforting, and approachable luxury toLondon’s premium Square Mile. With its elegant design juxtaposing old and newLondon architecture, the hotel fuses together well-being innovation andimpeccable service as a hallmark across a myriad of dining and drinkingdestinations. Discover a different side of London, from market...

  • Asia Pacific Travel Designer

    1 day ago

    London, Greater London, United Kingdom C&M Travel Recruitment Ltd Full time

    Job Title: Asia Pacific Travel DesignerJob Type: Full-timeCompany: C&M Travel Recruitment LtdLocation: LondonJob Description:About Us:C&M Travel Recruitment Ltd is a leading recruitment agency specializing in the travel industry. We are seeking a highly skilled and passionate Asia Pacific Travel Designer to join our team.Job Summary:We are looking for a...

  • Asia Pacific Travel Designer

    1 day ago

    London, Greater London, United Kingdom C&M Travel Recruitment Ltd Full time

    Job Title: Asia Pacific Travel DesignerJob Type: Full-timeCompany: C&M Travel Recruitment LtdLocation: LondonJob Description:About Us:C&M Travel Recruitment Ltd is a leading recruitment agency specializing in the travel industry. We are seeking a highly skilled and passionate Asia Pacific Travel Designer to join our team.Job Summary:We are looking for a...

  • Asia Pacific Travel Designer

    2 days ago

    London, Greater London, United Kingdom C&M Travel Recruitment Full time

    Job Title: Asia Pacific Travel DesignerJob Summary:C&M Travel Recruitment is seeking a highly skilled and passionate Asia Pacific Travel Designer to join our team. As a key member of our team, you will be responsible for crafting bespoke travel itineraries that immerse clients in the destination while promoting responsible travel practices.Key...

  • Asia Pacific Travel Designer

    2 days ago

    London, Greater London, United Kingdom C&M Travel Recruitment Full time

    Job Title: Asia Pacific Travel DesignerJob Summary:C&M Travel Recruitment is seeking a highly skilled and passionate Asia Pacific Travel Designer to join our team. As a key member of our team, you will be responsible for crafting bespoke travel itineraries that immerse clients in the destination while promoting responsible travel practices.Key...

  • Asia Pacific Travel Designer

    1 day ago

    London, Greater London, United Kingdom CM recruitment Full time

    Job Title: Asia Pacific Travel DesignerJob Type: Full-timeCompany: C&M Travel RecruitmentLocation: LondonJob Description:We are seeking a highly skilled and passionate Asia Pacific Travel Designer to join our team of travel enthusiasts. As a key member of our team, you will be responsible for crafting bespoke travel itineraries that immerse clients in the...

  • Asia Pacific Travel Designer

    1 day ago

    London, Greater London, United Kingdom CM recruitment Full time

    Job Title: Asia Pacific Travel DesignerJob Type: Full-timeCompany: C&M Travel RecruitmentLocation: LondonJob Description:We are seeking a highly skilled and passionate Asia Pacific Travel Designer to join our team of travel enthusiasts. As a key member of our team, you will be responsible for crafting bespoke travel itineraries that immerse clients in the...

  • Asia Pacific Travel Designer

    1 day ago

    London, United Kingdom C&M Travel Recruitment Full time

    Asia Pacific Travel Designer. Luxury Private Travel Company are looking for a candidate, with a great love and an extensive knowledge of the Asia Pacific region, to join their friendly team of travel enthusiasts. You will be empathetic and inquisitive, and will harness these qualities to form a deep understanding of your customers; enabling you to craft...

  • Asia Pacific Travel Designer

    3 days ago

    London, Greater London, United Kingdom CM recruitment Full time

    Job Title: Asia Pacific Travel DesignerJob Type: Full-timeCompany: C&M Travel RecruitmentLocation: LondonJob Description:We are seeking a highly skilled and passionate Asia Pacific Travel Designer to join our team of travel enthusiasts. As a key member of our team, you will be responsible for crafting bespoke travel itineraries that immerse clients in the...

  • Asia Pacific Travel Designer

    4 days ago

    London, Greater London, United Kingdom CM recruitment Full time

    Job Title: Asia Pacific Travel DesignerJob Type: Full-timeCompany: C&M Travel RecruitmentLocation: LondonJob Description:We are seeking a highly skilled and passionate Asia Pacific Travel Designer to join our team of travel enthusiasts. As a key member of our team, you will be responsible for crafting bespoke travel itineraries that immerse clients in the...

  • Concierge Ambassador

    3 days ago

    London, Greater London, United Kingdom Pan Pacific London Full time

    About UsPan Pacific London is a premium hotel brand that offers understated, comforting, and approachable luxury to discerning guests. Our hotel is a fusion of old and new London architecture, providing a unique and memorable experience for our guests.Job SummaryWe are seeking a highly skilled and guest-focused Concierge to join our team at Pan Pacific...

  • Concierge Ambassador

    4 days ago

    London, Greater London, United Kingdom Pan Pacific London Full time

    About UsPan Pacific London is a premium hotel brand that offers understated, comforting, and approachable luxury to discerning guests. Our hotel is a fusion of old and new London architecture, providing a unique and memorable experience for our guests.Job SummaryWe are seeking a highly skilled and guest-focused Concierge to join our team at Pan Pacific...

  • Asia Pacific Travel Designer

    5 days ago

    London, Greater London, United Kingdom C&M Travel Recruitment Ltd Full time

    Job Title: Asia Pacific Travel DesignerJob Summary:C&M Travel Recruitment Ltd is seeking a highly skilled and passionate Asia Pacific Travel Designer to join their team of travel enthusiasts. As a key member of the company, you will be responsible for crafting bespoke travel itineraries that immerse clients in the destination while promoting responsible...

  • Concierge Ambassador

    12 hours ago

    London, Greater London, United Kingdom Pan Pacific London Full time

    About UsPan Pacific London is a luxury hotel that offers understated, comforting, and approachable service to its guests. Our hotel is designed to provide a unique and memorable experience, blending old and new London architecture with impeccable service.Job SummaryWe are seeking a highly skilled and experienced Concierge to join our team. As a Concierge,...

  • Concierge Ambassador

    9 hours ago

    London, Greater London, United Kingdom Pan Pacific London Full time

    About UsPan Pacific London is a luxury hotel that offers understated, comforting, and approachable service to its guests. Our hotel is designed to provide a unique and memorable experience, blending old and new London architecture with impeccable service.Job SummaryWe are seeking a highly skilled and experienced Concierge to join our team. As a Concierge,...

  • Senior Broker

    3 months ago

    London, United Kingdom Aon Corporation Full time

    Posting Description: **Senior Broker - Asia Pacific Property, London** **Senrio Broker-Asia Pacific Property, London** Aon is currently recruiting a Senior Broker to join our International Property team within our Global Broking Centre. You will be responsible for co-ordinating and contributing to the marketing and negotiation of business within the...

  • Program Officer, Asia-pacific

    3 months ago

    London, United Kingdom Internews Full time

    **Job Title**: ***Program Officer, Asia-Pacific **Career Stream**: *** **Professional** **Career Level**: ***Professional 3 **Department**: ***Asia PMU **Job Family**: *** **Program Support** **Job Sub-Family**: *** **Program Oversight & Support** **Location**: London, United Kingdom **Workplace Designation**: ***Partial Remote **Term**: ***Fixed -...

  • Asia Pacific Travel Designer

    1 day ago

    London, Greater London, United Kingdom C&M Travel Recruitment Full time

    Job Title: Asia Pacific Travel DesignerAbout Us: C&M Travel Recruitment is a leading recruitment agency specializing in the travel industry.Job Summary: We are seeking a highly skilled and passionate Asia Pacific Travel Designer to join our team. As a key member of our team, you will be responsible for crafting bespoke travel itineraries that immerse clients...

  • Asia Pacific Travel Designer

    1 day ago

    London, Greater London, United Kingdom C&M Travel Recruitment Full time

    Job Title: Asia Pacific Travel DesignerAbout Us: C&M Travel Recruitment is a leading recruitment agency specializing in the travel industry.Job Summary: We are seeking a highly skilled and passionate Asia Pacific Travel Designer to join our team. As a key member of our team, you will be responsible for crafting bespoke travel itineraries that immerse clients...

  • Mixologist at Pan Pacific London

    3 weeks ago

    London, Greater London, United Kingdom Pan Pacific London Full time

    About Pan Pacific LondonPan Pacific London combines luxury with the vibrant atmosphere of the Square Mile. This prestigious hotel features a harmonious blend of traditional and contemporary architecture, ensuring a unique experience in dining and beverages. Guests can explore a range of culinary delights, from local market fare to high-end dining.Position...