Team Leader- Clinical Negligence

2 weeks ago

Southport, United Kingdom Fletchers Solicitors Full time

**Team Leader -Clinical Negligence**

**Fletchers Solicitors Ltd have a fantastic opportunity for a Team Leader to join our growing Clinical Negligence Team**

**Location: Southport/ Hybrid**

If you are looking to work for a growing company that offers internal progression, has a great work life balance, fabulous benefits, and will support you and your goals, then this could be the role for you
- Experience of successfully leading or managing in a Clinical Negligence team
- Experience of running a wide variety of Clinical Negligence claims
- Ability to deliver excellent customer service
- A good understanding of how to deliver and grow team productivity
- Experience of coaching and supporting team members
- Ability to role model good practice leadership
- Technology literate, with the ability to use technology to enhance legal services
- Excellent interpersonal skills, with the ability to form positive working relationships with a
- wide variety of team members
- Strong analytical skills

You will be joining a quality, large, busy, and growing team of Clinical Negligence experts. The role will be to lead and develop a Clinical Negligence team to meet the needs of our customers and deliver Fletchers Clinical Negligence plans.

**In return Fletchers can offer**:

- Competitive salary
- Pension scheme with tax-efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy to cover some Dental, optical and other medical expenses
- 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment.
- Enhanced company sick pay scheme
- Flexible, agile working environment with a positive work-life balance
- Varied calendar of funded company social events
- Monthly voucher awards

Check out Fletchers website for more details

**Our People**:
Our people are at the heart of everything we do We take pride in the results gained for our clients and go the extra mile to get justice.Fletchers are an employer of choice, rated a top 80 Law Firm by the Times. We believe that diversity drives innovation, we are all different people aiming for the same goal to get our customers the compensation they deserve. Our culture drives our employees to achieve the best, not only for the customers but for their own growth, development, and wellbeing.

**Main Responsibilities**:
**Accountable for**:
**Strategy & Execution**

Implement departmental plans in team to deliver Fletchers priorities
Ensure that the team provides excellent customer service
Ensure the team achieves their agreed performance targets
Deliver the appropriate objectives on The Pitch
Support the budgeting process for the Medical Negligence department
Ensure high quality case planning, file management and ESD management within team, to support financial planning and delivery of team budgets

**Leadership & Management**

Lead the team, managing the team members
Coach, develop and support team members
Model Wise, Kind and Strong management behaviours
Promote a cradle to grave fee earning environment where all lawyers are constantly developing and meeting their potential

**Technical**

Provide advice and guidance on any and all Medical Negligence issues
Ensure cases are progressed appropriately and customer satisfaction is delivered
Work with the Heads of to ensure the team delivers quality legal services with unrivalled customer care in a compliant way

**KPIS/Outcome Measures**

Delivery of key output metrics:
Fees
Work Done
EBITDA
EBITDAW
Customer satisfaction
Delivery of key input metrics:
Team chargeability %
Letters of claim sent, cases served and cases settled
RA1 and RA2 acceptance rates
Win rate
Zero data breaches
Delivery of other key metrics:
Team engagement

**Relationship**

Provides a service to Customers

Receives a service from
Heads of
Finance
People
Systems
Facilities
Customer & Marketing
Compliance
Operations
Medical Law Pagination Services (MLPS)
Third party providers (e.g. other pagination services, medical experts etc)
Acts as a champion/pressure group for
Good legal practice in Medical Negligence cases
Governance group membership
Team Leaders

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