Content Designer

4 days ago

Sheffield, United Kingdom Home Office Full time

**Details**:
**Reference number**:

- 265486**Salary**:

- £39,000 - £47,300-
**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- HO - Digital Data and Technology**Type of role**:

- Digital
- Information Technology**Working pattern**:

- Flexible working, Full-time, Part-time, Compressed Hours**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Croydon, SheffieldAbout the job

**Job summary**:
We’re looking for a **Content Designer** who wants to make a lasting impact on how the Home Office delivers user-centred products and services.

You’ll work in an agile, multi-disciplinary team in the Migration and Borders Technology Portfolio on some of the most exciting and impactful services that government delivers for the public, as well as internal systems for more than 35,000 staff across the department.

Some of the projects you could work on include:

- improving the technology systems for Border Force officers to reduce rework and improve their experience

You can learn more about design and research in the Home Office on our blog:

- How we collaborated across government to design content supporting Afghan resettlement
- A product-centric approach to the EU Settlement Scheme
- How inclusive services help us to deliver effectively
- and by looking at our design system

**Job description**:
As a content designer, you’ll know how to:

- make complex language and processes simple to understand
- make the case for designing content based on user needs
- explain your decisions clearly

You’ll work closely, and build relationships, with our internal communications teams, content designers working on GOV.UK and online services, DDaT technical teams, Home Office operational staff and policy officials.

We’re looking for people who are collaborative, inclusive, open to their work being critiqued and who are empathetic towards their colleagues and users. A healthy balance of determinism and pragmatism will be needed on our complex services and products.

**Person specification**:
**Responsibilities**

Your main day-to-day responsibilities will include:

- scoping, writing and editing content for internal and public-facing digital services
- working as part of a multidisciplinary team to identify user needs and agree the right design approach
- choosing the best format for delivering content to users
- monitoring the performance of content and tools, identifying ways to improve the service
- helping other team members understand what content design is, why it’s important and how to work with content designers

**You will also be expected to carry out the following day-to-day activities**:

- contributing to the User-centred Design community, by attending and organising events, leading discussions and workshops, and sharing ideas and best practice
- encourage constructive criticism of your work and constructively review the work of others, for example during peer reviews

**Essential Skills**

***You’ll have a demonstrable passion for user-centred design, with the following skills or some experience in:

- writing, proofing and editing digital content in line with defined processes and standards
- making complex language and processes simple to understand for a non-specialist audience
- assessing the accessibility of online content and advising teams how to fix issues so it is inclusive and accessible to all
- using research, feedback and analytics to understand user needs and to inform content decisions
- organising and prioritising work effectively to meet rapidly changing deadlines, demands and goals
- building effective working relationships with a wide range of stakeholders
- providing constructive feedback on other designers’ work to support their professional development
- clearly articulating the benefits of adopting an accessible, user-centred design approach to stakeholders and team members

**Desirable Skills**

Ideally, you will also have the following skills or some experience in:

- creating and using prototypes to share and test design proposals
- advising teams on how to improve services so they are inclusive and accessible to all
- working collaboratively in an agile environment with people from other professions

Our skills align with the cross-gov

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- User focus
- User-centred content design
- Stakeholder management
- Strategic thinking

**Benefits**:

- **You’ll be set-up for hybrid working from day one**
We provide you with an up-to-date Macbook, Office 365 licence as well as access to Sketch, Screenflow, Mural and code editing tools. We work a minimum of 40% of our week in an office (two-days if you are full-time, pro-rata for part-timers) and remote the rest of the week.
- **You can help shape how we do design and research**
We support our community to become practice lea

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