Clinical Support Worker

7 months ago

Norwich, United Kingdom Norfolk & Suffolk Foundation Trust Full time

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

***

JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
Are you looking for an opportunity to help those suffering from mental health issues?

Do you work well with people and teams?

If you have said yes to these questions, we have opportunities for you in Secure Services.

Secure Services provides assessment and treatment for older adults who are experiencing acute mental health problems, sometimes with physical health complexities. The service is recovery-focused and utilises a range of treatment, therapy and support in order to help our service users return to wellbeing and independence.

**Main duties of the job**:
You will need to be enthusiastic, conscientious and determined to provide the best care to our service users. We are looking for someone who displays compassion, empathy and is sensitive in their approach to people who may be distressed or have a challenging manner.

The Service's teams are diverse, friendly, professional and supportive of each other across all disciplines. We are proud to have been awarded rating of 'good' by CQC.

If you feel you are also supportive, approachable and genuinely care about delivering high-quality services with patients at the heart, then this is the job for you.

**Working for our organisation**:
Northside House is a mental health inpatient unit situated on St Andrew's Business Park near Norwich. There are three wards providing assessment and treatment services for acute mental disorders and rehabilitation including depression, bipolar, psychosis, dementia and crisis resolution.

Our primary focus is on collaborative working: placing great emphasis on the assessment/recovery model. Many aspects relating to service user recovery is reflected within the assessment tools the patients and staff use and the philosophy that underpins patient-centred care.

Our staff support network includes protected time and unit wellbeing sessions. You will be given regular supervision and have an opportunity to use the onsite gym. There are excellent developmental opportunities should you wish to progress.

**Detailed job description and main responsibilities**:
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Benefits included with this role are:

- NHS pension
- a comprehensive in house & external training programmes
- Forensic Induction
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.

**Person specification**:
**Experience**:
**Essential criteria**:

- Previous experience within the care sector

**Desirable criteria**:

- Mental health experience

**Skills**:
**Essential criteria**:

- Ability to work without direct supervision, liaising appropriately with other practitioners in the team.
- Able to use own initiative whilst liaising with other team members

**Qualifications**:
**Essential criteria**:

- Care Certificate - must be achieved within first 12 weeks of employment
- NVQ L2/3 H&SC or Diploma L2/3 in H&SC or apprenticeship L2/3 in H&SC

**Desirable criteria**:

- NVQ L2/3 in H&SC or Diploma L2/3 in H&SC or apprenticeship L2/3 in H&SC

**Knowledge**:
**Essential criteria**:

- Understanding of issues surrounding confidentiality.

**Other**:
**Essential criteria**:

- Able to travel independently.
- Well-motivated with an interest in mental health issues.
- EQUAL OPPORTUNITIES_
- Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race,

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