Sales Support Executive

3 days ago

Chippenham, United Kingdom Exponential-e Full time

Vysiion, part of the larger Exponential-e Group, deliver bespoke solutions to private and public sector organisations, from the installation of fibre optic or microwave links for offshore windfarms to the provision of end-to-end ICT Managed Services. TheVysiion team has the knowledge, experience, and capability to provide a full technology consultancy and delivery solution with an emphasis on security.

**Overall purpose of the job**:

- To assist the business in maximising sales revenue, by working as part of a dedicated team delivering agile, smart, dynamic and strong sales support processes.
- Act as a key point of contact for Customers and Account Managers to assist with quotes and order related queries.
- Responsible and accountable for the data accuracy and integrity in CRM (Client Relationship Management) system.
- Increasing Customer Experience, Satisfaction and Loyalty.

**Key responsibilities for this job**:

- Act as a second point of contact for external clients and first point of contact for internal clients
- Ensure data accuracy and validity of customer data in Salesforce
- Responsible for the accurate processing of quotes and sales orders for clients, either from direct requests or on behalf of the Sales team, adhering to the set KPI's
- Review working ways regularly and implement ways of improving customer experience
- Novation and contract management
- Collaborate and pro-activity engage with teams across the company
- Provide support to customers to cover sales annual leave
- Attend client meetings alongside Sales when necessary
- Owning customer and internal department queries/escalations
- Assist sales with price book management for key accounts
- Generating order documentation end to end for moves/adds/changes or orders £10,000 and below.
- Responsible for answering all sales lead calls from potential customers and existing customers and directing these to the appropriate team or individual
- Cross train and provide support where necessary to the Order Desk team.
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member.

**Knowledge and experience required**:

- Experience of providing administration support to a sales team and understanding of all sales processes in place
- Ability to prioritise tasks within company processes
- Good working knowledge of Excel, Word and PowerPoint is essential
- Well organised and self-motivated team player
- Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
- Professional and clear communicator with the ability to build strong customer relationships
- Excellent telephone manner
- Technical aptitude
- Must have the desire to provide excellent customer service and the ability to build effective relationships with colleagues

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