Customer Care Team Leader

5 months ago


Canary Wharf, United Kingdom ELITE EMPLOYMENT Full time

We are looking for a Customer Care Team Leader who is energetic and passionate about customer satisfaction to lead and influence a dynamic team and represent a strong global brand.

You will be a key contact for the clients key stakeholders and will be required to present and report on operational delivery on a regular basis. This is a great opportunity to be a vital part of a team who has the privilege to grow and develop a great brand.

**Skills Requirements**
- At least 3 years experience within a management position
- **MUST** have previous Amadeus experience
- Proven experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail
- Passionate about providing great customer care with a bubbly personality
- Self-motivated, proactive and able to work on your own initiative
- Managing your own and others workload and time, whilst delivering effective coaching and training

**What are we looking to achieve?**
- Work towards delivering all efficacy KPI’s
- Identifying training needs to support the ‘customer care agents’ effectiveness to handling customer issues on first call
- Develop and improve processes and ways of working
- Confidence that all SLA’s are within target whilst delivering the highest standard of customer care
- Complete regular audits to assess teams accuracy
- Other administrative tasks
- Managing your own and others workload and time, whilst delivering effective coaching and training

**Why work for us?**
- We have a fun and sociable team environment working culture
- Pension Scheme with Standard Life
- Aviva Life Insurance
- Eye test vouchers and discounts
- Discounted corporate gym membership
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme paid reward of £1000
- Apprenticeship qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards
- Cycle to work scheme
- Tech scheme

**Position in Organisation**

The Customer Care Adviser will report directly into the Client Services and Development Director and will have various support from colleagues nearby which will always be on hand.

Database & Systems & Training Full training will be given by the Client and will include on-going training throughout your employment as and when required. You will also receive a full company induction that will include many areas such as GDPR the Client Quality Management System and all other systems and soft skills training

Hours: 40 hours per week, Monday to Friday 7-3.00pm.

**Salary**: £28-30K DOE

Location: Canary Wharf, London

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Gym membership
- Life insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Team Leader: 2 years (preferred)
- Customer Service: 2 years (preferred)
- Amadeus: 2 years (preferred)

Work Location: In person



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