Head of Workshop Control

6 months ago

Manchester, United Kingdom Irlam Associates Full time

At eStar, it's our mission to keep people and businesses moving, with state-of-the-art facilities and an award-winning team, and we have an exciting opportunity for a Head of Workshop Control to join our team at eStar Trafford Park.

The key purpose of this role is identifying new business as well as looking after existing customers and achieving set sales targets.

**Hours**

42.5, 6am to 3pm Monday to Friday with daily unpaid 30 minute lunch break.

23 working days holiday plus bank holidays.

**KEY PURPOSE OF THE JOB**
- To control the flow of work through the workshop to maximise its utilisation and ensure that technicians are working efficiently.
- To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times.

**ACCOUNTABILITIES**
- Receive job cards from service reception, pre-time each job and allocate work to technicians so as to maximise sold hours and monitor progress of job.
- Obtain authorisation for any additional work required either through service reception or by direct contact with customer.
- Ensure that all warranty items are identified for each job and that parts replaced are labelled, appropriate documentation completed and passed for action.
- Receive job cards for completed jobs ensuring that work has been completed correctly; time completed jobs so that job costing can be completed, and ensuring all warranty items are highlighted and all associated documentation is completed.
- Arrange for customer to be informed that vehicle has been completed.
- Ensure that the image and levels of customer service within the department is in line with Company standards.
- Schedule all PDI and used car preparation to ensure that sales department requirements are met.
- Ensure that all special tools and equipment are kept in good order and that repair requirements are notified to the service manager once discovered.
- Ensure that the workshop is kept clean and tidy at all times.
- Ensure that all customer complaints are dealt with both speedily and effectively, and that any unresolved problems are referred to the job holders immediate supervisor.
- To be responsible for the supervision of subordinate staff ensuring that their designated duties are performed correctly, highlighting any problem or shortfall areas to their immediate supervisor.
- Identify training requirements for workshop team and technical specialists.
- Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, vehicle and consumer legislation, fire, health and safety etc. are adhered to.
- Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts at all times.

**SKILLS AND EXPERIENCE**
- Previous experience as a Senior Technician.
- Strong technical background.
- Full understanding of Standard Text Times and Warranty procedures.
- Enthusiasm to deliver the Mercedes Benz customer experience.
- Good administration skills/organisation skills.
- Ability to work effectively within a team environment.
- Flexible approach to work and adaptable to thrive in a changing environment.
- IT literate.

**Our activities and values.**

We are eStar, the home of Mercedes‑Benz Trucks and Vans in the North West and North Wales.

From buying a new or used diesel or electric vehicle to understanding the latest safety and technology systems with our Sales Consultants, through to repair and maintenance with our highly-skilled Technicians, or finding parts via our dedicated Parts team, we exist to support our customers and their business.

And don’t just take our word for it, we have won, been highly commended, or shortlisted for nearly 15 industry awards since October 2021, including Dealer of the Year, Dealer Principal of the Year, and Inspiring Workplaces.

**COMPETENCIES REQUIRED FOR THE JOB**

**Active Listening and Questioning**

Gathers, identifies and clarifies key elements of others communication in order to maximise understanding.

**Analytical Thinking**

Analysis of a wide range of information in order to draw conclusions or make decisions.

**Customer Orientation**

Focuses on the needs of the customer in the execution of the role and works to deliver customer satisfaction.

**Flexibility**

Prompts and responds to different ways of working in the face of challenging situations

**Team Working**

Contributes positively to a team in order to achieve common business objectives.

**Disciplined Work Approach**

Tackles tasks in a structured systematic manner, ensuring completion to plan and to quality standards

**Job Types**: Full-time, Permanent

**Salary**: £33,000.00 per year

**Benefits**:

- Life insurance
- On-site parking
- Referral programme
- Relocation assistance
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Licence/Certification:

- Driving Licence

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