Branch Support Administrator

4 weeks ago

London, United Kingdom Pedder Estate Agents Elysian Finance Full time

**Branch Support Administrator - Residential Sales and Lettings (Estate Agency)**

Pedder is a family owned and run, high performing property services company. With 9 branches across the South East of London, we face exciting times with ambitious development plans within a diverse sector. With our passion for property and aim to be South East London’s Premier Agent we are looking for enthusiastic and motivated individuals to join our team.

Our focus at Pedder is providing outstanding service, and if you join us you’ll be joining a highly successful company with an amazing team of experienced sales and lettings consultants. Our Administrators are the heart and soul of our offices. We recognise the vital role that they play in providing administrative support for both our Sales and Lettings divisions.

Key values required for this role:

- Motivation and a drive to succeed.
- Confidence - a belief that you will exceed your targets if you work hard and persist.
- Passion - a desire to be the best.
- An understanding of the importance of making a great first impression. Outstanding customer service is key.
- Positivity - having a can-do attitude so you can contribute to the great atmosphere that we strive to create within our offices and company.
- Integrity - this is in the heart of everything we do.
- Respect - listen, understand, and work collaboratively.
- Organisation - having a good attention to detail and an ability to manage a busy diary.
- Willingness to go the extra mile to support your colleagues.

At Pedder no day is ever the same, however below you will find a brief outline of some of your key supportive duties:

- To work in partnership with the sales and lettings consultants in your allocated office, providing administrative support as required.
- To answer phones, greet clients, register applicants, and take a proactive approach in supporting your team in full.
- To ensure all lettings files are updated and complete prior to submission to the Property Management team.
- Input and update property and client information into the company database and relevant portals, in accordance to Pedder Best Practice and GDPR guidelines.
- Ensure the Client Services department have current and accurate information, in accordance to Pedder Best Practice and GDPR guidelines.
- Producing and submitting agreements and further documentation for Sales and Lettings Divisions
- To be fully conversant with the complete referencing procedure and all documentation required to action a tenancy.
- Maintain office diary management.
- Maintain stock levels and exercise cost control when re-ordering stationery.
- Responsibility and accountability (alongside Branch Manager) to ensure offices are immaculate and tidy, have an organised display area, are well presented with updated window displays, and that any maintenance or issues are reported promptly to the Property Management department.

A full job description is available prior to interview or upon request.

**Hours and Salary**:

- Monday - Thursday (8:45-18:00), Friday (8.45:17:00) - this is an office based role only.
- Salary starts at £28,000
- Bonuses available if your office hits their annual target.
- Quarterly prizes and incentives for top performing offices.
- Referral payments for successful referrals to our financial services team.

**Location**:
West Norwood branch - SE27 9AJ

**The Company**:
The Pedder Group is a family owned and run estate agency and property services company based in South East London. The group has a host of complementary operating companies serving different sectors within the property industry.

With over 40 years of trading, we have extensive knowledge and an enviable pedigree. We look to recruit intelligent, focused, honest and hard-working people. In return we reward our staff with great earning potential, fantastic development opportunities, and an environment focused on the wellbeing of our team. Don’t believe us? Our employees have voted us:

- London’s 30 Best Small Companies to Work for - 2021
- Property’s 5 Best Companies to Work for - 2021
- 75 Best Small Companies to Work for in London - 2020
- The Sunday Times 100 Best Small Companies to Work for - 2020

**How to apply**:
If you are looking for a varied role in a fast-paced office then please send us an updated CV and covering letter detailing why you would like to work for Pedder, and why you think you would be suitable for the role.

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

Work Location: One location

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