Automotive Trade Parts Advisor

3 months ago

Dartford, United Kingdom Hedin Automotive London Full time

About Hedin Automotive

Hedin Automotive, a partner of the globally renowned Mercedes-Benz brand, operates across numerous locations such as Brooklands, Croydon, West Bromley, and Dartford. Dedicated to upholding the values of both Hedin Automotive and Mercedes-Benz, we strive to offer superior automotive services.

Join Our Team: Trade Parts Telesales Advisor at Mercedes-Benz of Dartford.

We are excited to present a career opportunity for a **Trade Parts Telesales Advisor** to join our team based at Mercedes-Benz of Dartford. This role is essential in driving sales and gross profit business with existing and new Trade customers. Ensuring high levels of customer satisfaction, and contributing to our overarching sales goals. If you have a passion for the automotive sector, excel in sales, and possess outstanding communication skills, this position is your chance to become part of our team and opportunities to grow your career.

Who We Are Looking For
- Experience in sales, preferably in the Automotive Parts industry
- Strong ability to engage and communicate effectively with trade customers
- Proven track record of achieving and surpassing targets
- Excellent phone etiquette and persuasive communication skills
- Understanding of automotive parts and associated products
- Team-oriented mindset with a proactive sales approach
- Genuine passion for customer service
- 'Sales Maker' not an order taker
- Commutable distance to MB of Dartford

**Main Duties and Responsibilities**
- Mon - Fri 0800-1800 (45hrs)
- Handle inbound and outbound sales calls with professionalism and enthusiasm
- Identify customer needs and recommend appropriate Mercedes-Benz parts and accessories
- Prospect new business (including lapsed/drift accounts)
- Achieve monthly targets and KPIs
- Maintain comprehensive product, system and software knowledge
- Build and maintain strong relationships with trade customers to ensure repeat business
- Process orders accurately and efficiently, aligning with customer requirements

Necessary Qualifications and Skills
- Automotive parts experience preferred
- Ability to prioritize enquiries and orders
- Ability to prioritize online and phone orders
- Exceptional communication and customer service skills
- Ability to work under pressure and manage multiple tasks
- Good working knowledge of computers and MS Office/Excel
- Ability to read and interpret customer spend data
- Commitment to achieving excellent sales results
- Legal right to work in the UK

**What We Offer**
- Permanent contract
- Mon-Fri work pattern (no bank holidays)
- **25 days** annual leave plus bank holidays
- Exclusive staff discounts on Mercedes-Benz parts, products, and services
- Access to continuous training and professional development
- Participation in company pension scheme
- X2 salary life assurance cover
- Comprehensive health and wellness programs
- An inclusive, supportive, and dynamic work environment

**Application Process**

**Job Types**: Full-time, Permanent

Pay: £30,000.00-£37,800.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Parts Sales: 1 year (required)

Work Location: In person

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