Service Advisor
6 months ago
We have an opportunity for a motivated and customer-focused **Service Advisor** to join our team at **Mercedes-Benz of Dartford**. This role is crucial in delivering exceptional service to our customers and upholding the prestigious Mercedes-Benz reputation.
**Step into a Career with Hedin Automotive**:
Hedin Automotive proudly represents Mercedes-Benz across various locations including Brooklands, Croydon, West Bromley, and Dartford.
**About the Role**:
As a **Service Advisor**, you will be the primary point of contact for aftersales customers, ensuring their needs are met efficiently and professionally. Your responsibilities will include personally managing service appointments, managing customer inquiries, and liaising with the workshop team to provide timely updates and accurate information.
**Key Responsibilities**:
- Greeting customers and establishing a welcoming environment
- Managing service appointments
- Handling customer inquiries about vehicle repairs and maintenance
- Providing clear and accurate quotes for service and repair work
- Liaising with the workshop team to ensure timely updates on vehicle status
- Updating customer records and maintaining detailed service histories
- Promoting additional services and products that may benefit the customer
**Qualifications and Skills**:
- Previous experience in a service role within the automotive industry is essential
- Exceptional communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong organisational skills and attention to detail
- Proficiency with CRM systems and basic computer literacy
- A passion for delivering outstanding customer service
- Team-oriented mindset with a proactive attitude
**Why Join Our Team?**:
- Competitive salary with performance-based incentives
- Exclusive staff discounts on Mercedes-Benz products and services
- Life assurance cover
- Discount retail and lifestyle schemes
- Cycle to Work
- up to 70% off Mercedes servicing and repairs
- Ongoing training and development opportunities
- Comprehensive health and wellness programmes
- Participation in the company pension scheme
- A supportive and inclusive team environment
- Clear career progression paths with personalised development plans
**How to Apply**:
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