Support Manager 2 Year Ftc

3 weeks ago


King's Lynn, United Kingdom Goodman Masson Full time

We have an exciting opportunity for a **Support Manager**on a **2 year FTC** to be responsible for an effective, empowering and person centred support service, responding to and meeting the needs of both General Needs and Sheltered Scheme residents, which encourages independence, promotes wellbeing, safeguards vulnerablecustomers and sustains tenancies.

We are passionate about empowering our people to be the best they can be and are committed to a culture of inclusivity where colleagues are "free to be me". Not only this, but we aim to put our people first by offering hybrid/agile working, a great pensionscheme (up to 12% employer contributions) and many other benefits which show our appreciation for the hard work that everyone puts in here. We each work to our Freebridge Values; Working Together, Empowerment, Integrity, Customer Focus and Enthusiasm.

In line with our five-year strategy, which we are now in the second year of, we are looking to build 750 new homes by 2026 This five-year strategy will drive us towards our long-term ambitions for the next 10-20 years and these first five years will becritical in laying the groundwork, investing in properties and people, hitting new targets and really making a difference.

Freebridge Community Housing is the largest provider of housing in West Norfolk, set up in 2006 to receive the transfer of homes from the Borough Council of King's Lynn and West Norfolk. Today, we own and manage around 7,000 homes across West Norfolk, makinga difference to thousands of customers within communities across an area of almost 550 square miles. We have an annual turnover of £30m and employ well over 200 people, including our own Property Services team. Over the last 14 years, there have been numerousachievements, not least delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living.

**Please note this position is for a 2 year FTC.**

**Requirements**:

- Take responsibility for the provision of a quality Support service to residents, which meets corporate targets, policies and service standards
- Analyse monthly performance to provide ongoing learning as to changing customer and community needs, to shape development of the service and feed information into wider business planning
- Monitor the quality of support provided through regular and thorough auditing of support plans, addressing any concerns where required
- Work closely with the Income, Lettings & Tenancy Managers to ensure the long term success of and sustainability of tenancies, through addressing ongoing and new operational concerns within the service offer, ensuring all aspects of wellbeing are supported
- Foster strong working relationships with a range of third-party organisations/partners to provide a network of support contacts for signposting and joint working
- Work with the team to generate suggestions, and oversee engagement with sheltered housing residents to support developments in community services for sheltered scheme residents

**Knowledge and Experience**
- Proven experience within a customer service environment working for a Housing Association or other service organisation or charity, in a capacity which involved management of the delivery of an advice and guidance service to customers
- Proven experience of directly managing a customer facing team dealing with complex and challenging customer needs
- Working knowledge of housing law in relation to access to social housing and tenancy law
- Comprehensive knowledge of safeguarding and domestic abuse
- Knowledge of Housing and Welfare Benefits and a comprehensive understanding of Welfare Reform

**Benefits**
- **£33,267 per annum (2 year FTC)**:

- Hybrid Working
- Great Pension Scheme
- Full access to an Employee Assistance Program
- Customer focused, team working environment
- Employee discount perks
- 25 days holiday + bank holidays (rising to 30 days after 5 years)



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