Implementation Associate

1 week ago


Sheffield, United Kingdom Coordinate Sport Full time

This is a mainly a home based role, however, you should occasionally expect to be able to travel to our office based in Sheffield on a regular basis. There is also an option to work from our offices if you prefer this to home based work.

You will be a person who has worked in or has an interest in software or tech and is good at speaking with people from different backgrounds with ease. We are a friendly team and have a positive philosophy aimed at building a product which helps people and makes an impact on everyone's life.

NB - Only applicants that include a cover letter detailing why they think they are interested in this role will be considered.

**Essential duties and responsibilities**
- Provide implementation support and services to our clients
- Coordinate and manage implementation activities, including implementation planning, requirements gathering, system set-up/configuration, training, and go-live
- Communicate with clients to gather requirements and provide status updates
- Identify and escalate project risks and issues to the Projects & Implementation Manager
- Work closely with the Projects & Implementation Manager to support major implementation projects
- Collaborate with cross-functional teams across the business to ensure successful project delivery
- Develop and maintain project documentation, including project plans, status reports, and training materials
- Conduct client training sessions on the use of our software
- Provide post-implementation support to clients, including issue resolution, change management and troubleshooting
- Work with cross-functional teams within the company to ensure smooth implementation of software solutions.
- Be an expert in the Coordinate Sport product

**Knowledge, skills and abilities**
- Knowledge of software implementation methodologies.
- Excellent communication skills, both written and verbal.
- Strong project management skills.
- Ability to work in a team environment and collaborate effectively.
- Technical skills related to software configuration and customization.
- Ability to analyse complex business requirements and translate them into software solutions.
- Strong problem-solving skills.
- Ability to prioritise tasks and manage multiple projects simultaneously.
- Strong attention to detail and ability to work independently and as part of a team



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