Front of House Team Member

4 days ago

Cardiff, United Kingdom Peppermint Bar and Kitchen Full time

**Peppermint | Cardiff**

Peppermint Bar and Kitchen have some exciting junior front of house roles starting at £10 per hour once fully trained We have full time and part time positions available and if you love what you do (we’re sure you will) there is even a chance to progress

Becoming a Senior Waiting Staff at £10.50 you will advance your skills further. Stepping up to the Head Waiting Staff role, taking on additional responsibilities you will receive £11 per hour and be the first point of contact for the bar team

The hospitality industry encompasses main 3 areas, Front of House, Bar and Kitchen. This is how we split our business, if you are looking at a career within hospitality we offer in-house coaching and development to welcome you to the management team.

But it doesn’t stop there, our Deputy and General Managers are the guys in the business to oversee the daily running of the business, look forward to being industry leading in our venues and coach their teams in order to reach the top line sales

Our Team

We are looking for our Front of House team to provide a Peppermint guest drinking experience to our drinks lovers. Our team are trustworthy, reliable, fast-moving individuals who possess a strong work ethic and can deliver our high standards. Individuals must provide an excellent guest drinking experience and be able to create classic and innovative drinks exceeding customers’ needs and expectations.Most importantly you must be willing to have a great time with our customers and learn and grow within the company.

Your Responsibilities
- Advise customers on the best drink and food choices
- Deliver exceptional service at all times
- Defuse customer complaints and involve management when necessary
- Maintain the highest standards of personal hygiene;
- Maintain a good working relationship with both colleagues and customers;
- Help to maintain a good working environment within the company and good working relationships with all other departments in the Company;
- Attend training sessions and meetings as and when required;
- Carry out any other reasonable requests made by the Manager
- Ensure the area you are responsible for is clean and organised as per company expectation
- Ensuring that all smashed glass, spillages and spoilages are recorded properly and are cleared to our high standard.
- Be fully conversant with the Licensing Act 2003;
- Ensure the safety of the persons and the property of all within the premise by reporting any possible hazards and conditions to the Manager;
- Have a general awareness of Health and Safety in relation to all tasks and activities undertaken

Why work for CHG?
- 50% Discount in all venues on food and drink (25% in BrewDog)
- Weekly Pay
- Discounted Gym membership through Hussle
- 28 days paid holiday (full time)
- Unlimited holidays (unpaid)
- Birthday bottle of house spirit
- Christmas and Summer staff events
- Subsidised staff accommodation
- Excellent in-house training
- Opportunities for progression

About the Creative HG Privacy Policy

The Creative Hospitality Group collects personal information about people who come into contact with us for various reasons. This includes visitors to our website, customers, enquirers and people who may be interested in working with us. This Policy explains the types of personal information we hold and how that information is used.

Please read this policy carefully. By providing personal data to us in any way, you agree to our use of your personal data in accordance with this Privacy Policy. For further information, you will be able to visit our Creative Hospitality Group website for the full policy.

**Job Types**: Full-time, Part-time

**Salary**: £10.00-£11.00 per hour

Additional pay:

- Tips

**Benefits**:

- Additional leave
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- Wellness programmes

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift

Ability to commute/relocate:

- Cardiff, CF10 1FE: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)
- customer service: 1 year (preferred)

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