Front of House Team Member

5 months ago

Cardiff, United Kingdom Peppermint Bar & Kitchen Full time

**Peppermint Bar & Kitchen | Cardiff**

Peppermint is a stylish and fun cocktail bar situated on St Mary's Street in Cardiff, serving up creative cocktails, delicious food, warm hospitality, drinks packages, VIP bookings, a stunning gin garden and two DJs over two floors to give the best guest experience

Peppermint have some exciting junior front of house roles starting at £10 per hour once fully trained We have full time and part time positions available and if you love what you do (we’re sure you will) there is even a chance to progress

Becoming a Senior Waiting Staff at £10.50 you will advance your skills further. Stepping up to the Head Waiting Staff role, taking on additional responsibilities you will receive £11 per hour and be the first point of contact for the FOH team

The hospitality industry encompasses main 3 areas, Front of House, Bar and Kitchen. This is how we split our business, if you are looking at a career within hospitality we offer in-house coaching and development to welcome you to the management team.

But it doesn’t stop there, our Deputy and General Managers are the guys in the business to oversee the daily running of the business, look forward to being industry leading in our venues and coach their teams in order to reach the top line sales

Not only do we want you to be right for us, but we need to be right for you too and to help answer that question here's what you need to know;
- **Our Team**_

Peppermint are looking to expand their superstar team with an outgoing front of house team who are hard-working, fun-loving, enthusiastic and sociable who thrive when working as part of a team in a busy environment.

We’re looking for individuals who bring fun energy to the team and aren’t afraid of a little hard work. Our team will not only be friendly, outgoing and confident, they will be well presented and well spoken. Individuals must provide an excellent guest drinking experience and be able to provide classic and innovative drinks exceeding guests’ needs and expectations. Most importantly you must be willing to have a great time with our guests and learn and grow within the company.
- **Your Responsibilities**_
- Advise guests on the best drink and food choices
- Deliver exceptional service at all times
- Defuse complaints and involve management when necessary
- Maintain the highest standards of personal hygiene;
- Maintain a good working relationship with both colleagues and customers;
- Attend training sessions and meetings as and when required;
- Carry out any other reasonable requests made by the Manager
- Ensure the area you are responsible for is clean and organised as per company expectation
- Be confident at upselling
- Presenting tables ready for bookings
- Presenting pre-paid packages with a smile
- Know the packages by memory
- Ensuring that all smashed glass, spillages and spoilages are recorded properly and are cleared to our high standard.
- Be fully conversant with the Licensing Act 2003;
- Ensure the safety of the persons and the property of all within the premise by reporting any possible hazards and conditions to the Manager;
- Have a general awareness of Health and Safety in relation to all tasks and activities undertaken
- **Why choose CHG?**_
- 50% Discount in all venues on food and drink
- Weekly Pay
- Extended leave (unpaid)
- EAP
- An additional holiday day for 3+ years service each year
- Birthday bottle
- Summer staff events
- Subsidised staff accommodation
- Excellent in-house training
- Bonus opportunities
- Opportunities for progression
- **About the Creative HG Privacy Policy**_

The Creative Hospitality Group collects personal information about people who come into contact with us for various reasons. This includes visitors to our website, customers, enquirers and people who may be interested in working with us. This Policy explains the types of personal information we hold and how that information is used.

Please read this policy carefully. By providing personal data to us in any way, you agree to our use of your personal data in accordance with this Privacy Policy. For further information, you will be able to visit our Creative Hospitality Group website for the full policy.

**Job Type**: Part-time

**Salary**: £10.42 per hour

**Benefits**:

- Additional leave
- Company pension
- Employee discount

Schedule:

- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Cardiff, CF10 1FE: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)

Work Location: In person

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