Customer Service Advisor
2 weeks ago
Customer Service Advisor
Basic: £20,000
Location: Bournemouth
General Purpose Interact with customers to provide and process information in response to enquiries, concerns and requests about our services.
Main Job Tasks and Responsibilities
? deal directly with customers either by telephone or electronically
? respond promptly to customer enquiries
? handle and resolve customer complaints
? obtain and evaluate all relevant information to handle enquiries and complaints
? explanation of our options
? comply with all company procedures
? direct requests and unresolved issues to the designated resource
? keep records of customer interactions in CRM
? communicate and coordinate with internal departments (payroll, sales)
? Complete daily assigned tasks.
Education and Experience
? Minimum GCSE/ A level Education
? knowledge of customer service principles and practices
? ability to type, IT literate
? knowledge of administrative procedures
? product knowledge Key Competencies
? interpersonal skills
? communication skills - verbal and written
? problem analysis and problem-solving
? attention to detail and accuracy
? data collection and review
? adaptability
? initiative
Tel: (mobile Friendly) Please reference job number 37272
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