Out of Hours Customer Service Advisor
2 weeks ago
**Job Title: Out of Hours Customer Service Advisor**
**Location: Lyme Regis House, Holdenhurst Road, Bournemouth, Bh8 8FT**
**Salary: £23,478**
**Hours of Work: Average 42 hrs per week, working between 8pm and 8am, on a 4 on
- 4 off basis**
**Why you should join?**
As a leading, global student accommodation provider, we are home to over 11,000 students in the UK and 27,100 worldwide.
**Is this you?**
- A friendly, positive person who enjoys working as part of a team as well as completing work individually
- Passionate about providing excellent customer service
- Likes using your own initiative to solve problems and complete tasks
- Organised, accurate and diligent
**What you will be doing**:
- Upholding the standards of CLV’s Service Charter, to ensure the commitments made to our customers are always delivered
- Dealing with sales queries and viewings
- Managing the residents stay with CLV, including room inspections, arrears management, incident and complaint management, and property presentation
**What you will get in return**
Equivalent of 33 days paid holiday (pro rata and increasing with length of service)
A day off for your Birthday
Pension contribution scheme
Life assurance of 4 times your annual salary
Healthcare benefit
Cycle to work scheme
Tech Scheme
Access to 24/7 Employee Assistance Programme
A range of exclusive lifestyle benefits including discounted cinema tickets and gym memberships
**Who we are**:
We are passionate about making CLV a great place to work for our employees, whilst providing an environment where our residents can Live, Learn and Grow. We’re proud to have over 20 years’ experience funding, designing, developing, and managing industry-leading student accommodation facilities in strategic, on-campus locations for partner universities.
**Job Types**: Full-time, Permanent
**Salary**: £23,478.00 per year
**Benefits**:
- Company pension
- Health & wellbeing programme
- Sick pay
Schedule:
- 12 hour shift
- Night shift
Work Location: In person
Reference ID: 150623/OOHCSA/LRH
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