Operations Workstream Lead-2
4 weeks ago
Operations Workstream Lead
Bupa Place, Salford Quays (M50 3SP) or Willow House, Staines (TW18 3DZ)
Permanent
Full time - 37.5 hours/week
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
Our purpose has never been more important than during Covid-19. Our approach to keeping our people, customers, visitors and patients safe is clinically led and in line with public health guidance.
We’ve implemented effective remote working/interviewing and safety measures across all our offices, care homes and clinical locations and we will continue to review our operating practices as the situation changes.
Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
Role Overview
To support the business by designing, delivering, maintaining and supporting system and process changes. These will range from strategic and tactical initiatives to essential change requests. You will be responsible and accountable for ensuring Bupa’s vision is translated into an efficient, beneficial and robust customer centric solution.
What you’ll do:
- Accountable for the sign off of Business Assurance Testing prior to a process or system change.
- Responsible for successful solution delivery and implementation into UK Insurance Operations of any assigned project or initiative.
- Designing the simplest, most cost-effective solutions.
- Provides the relevant level of information for training or briefing purposes and will sign off that the material is fit for purpose for the target audience they are representing.
What you’ll bring:
- Numerate and analytical capability.
- A thorough understanding of Agile methodology.
- Sound communication skills with the ability to work with both technical and non-technical colleagues.
- An understanding of Lean methodologies.
- An understanding of managing complex multi-functional service delivery operations.
- Experience of business processes and systems within UK Insurance and UK Insurance affiliated functions.
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you’ve found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn’t where you've been.
This is where you're going.
This is what we have belief in.
Time Type:
Full time
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