Cyber Security Customer Service Representative
5 months ago
**Job Title**: Cybersecurity Customer Service Representative
**Overview**:
We are seeking a dedicated and knowledgeable Cybersecurity Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers seeking assistance with cybersecurity-related issues. Your main responsibility is to provide excellent customer service while helping customers navigate security-related concerns and inquiries.
**Key Responsibilities**:
1. **Customer Support**: Serve as the first point of contact for customers seeking assistance with cybersecurity issues. Provide clear and effective communication to address their concerns promptly.
2. **Issue Resolution**: Diagnose and troubleshoot cybersecurity problems reported by customers. Collaborate with the technical team to ensure timely and accurate issue resolution.
3. **Education and Awareness**: Educate customers on best practices for cybersecurity, including password management, safe browsing, and the detection of phishing attempts.
4. **Technical Assistance**: Provide step-by-step guidance to customers on using cybersecurity tools and software. Assist with software installation, updates, and configuration.
5. **Documentation**: Maintain detailed records of customer interactions, including the nature of the issue, troubleshooting steps taken, and resolutions offered. Update customer profiles and case notes as needed.
6. **Incident Reporting**: Escalate cybersecurity incidents and potential security breaches to the appropriate team for further investigation and response.
7. **Customer Training**: Offer training sessions to customers on cybersecurity awareness, emphasizing the importance of maintaining a secure digital environment.
8. **Feedback and Improvement**: Gather feedback from customers to help identify recurring issues and areas for improvement in our cybersecurity services. Share this feedback with the cybersecurity team for enhancements and updates.
9. **Communication**: Keep customers informed about the status of their inquiries and provide follow-up as needed to ensure customer satisfaction.
**Qualifications**:
- A bachelor's degree in a related field or equivalent work experience.
- Strong communication and interpersonal skills.
- A solid understanding of cybersecurity principles and best practices.
- Problem-solving abilities and technical acumen.
- Patience and the ability to explain complex concepts in a simple, understandable way.
- Previous customer service experience is a plus.
**Benefits**:
- Competitive salary and benefits package.
- Ongoing training and professional development opportunities in cybersecurity.
- Opportunity to work in a dynamic and rapidly evolving field.
- A chance to make a meaningful impact by helping customers secure their digital assets.
In this role, you will play a crucial part in helping customers protect their digital assets and personal information while providing exceptional customer service and support. Your dedication to addressing cybersecurity concerns will contribute to a safer online environment for our customers.
**Job Types**: Part-time, Temporary contract, Temp to perm
**Salary**: £11.00-£15.00 per hour
**Benefits**:
- Company events
- Company pension
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Ruislip: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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