Luxury Travel Concierge and Operations Support

3 weeks ago

London, United Kingdom Recruitment Avenue Full time

Luxury Travel Concierge and Operations Support (Hybrid working)
Description

Do you have a passion for working in Luxury Travel? Our client is a leading high-end travel company headquartered in London. As the founding European member of the world’s largest luxury travel network, Virtuoso, we are recognised across the industry. Weare currently looking for ambitious people to support our fast-growing travel platform. If you are highly client focused, detail oriented, value variety, and love working on itineraries to world’s best destinations then this role would be your perfect nextopportunity.

Trips can vary from city breaks to more complicated honeymoon itineraries and large group bookings. For our clients we include a comprehensive 'white-glove’ travel concierge service that extends to sourcing bespoke items and restaurant bookings. You willhave the opportunity to work across our brands including Health Travel which provides world-leading wellness holidays and health retreats in remarkable destinations. We have a fun and growing team, offering flexible working with an office base in Mayfair.

Role Duties
- Assisting with concierge requests across our three brands
- Assisting with administration across our three brands
- Taking Ownership and Management from start to end for customers in destination experience
- Being exceptionally thorough and accurate in checking all client documentation.
- Support the sales team with booking amends and questions when needed
- Support marketing team with Health Travel website content, including hotel and retreat descriptions
- Occasionally liaise directly with clients
- Maximising opportunities to up-sell and proactively offer additional services
- Take payments on behalf of the sales team where necessary
- Request invoices from suppliers and check costs against the bookings before sending to Accounts to ensure they are paid on time
- Managing final balance payments to ensure they are received on time from the client
- Take responsibility for problem solving in a professional and diplomatic manner to maintain customer service levels

**Requirements**:

- Two years’ experience in luxury travel
- Amadeus GDS experience preferable
- Great enthusiasm for working in Luxury Travel
- Entrepreneurial spirit to think outside of the box and problem solve
- Ambitious, always looking to grow yourself and the company
- Team Player, taking the lead in team meetings and making a valuable input to improve team KPI’s.
- Proactive, continually looking for ways to improve processes and the customer journey.
- Ability to work independently, but enjoys working with people
- Values a good work life balance
- Detail oriented, always looking at the finer details to make the difference to a client.

**Benefits**:

- Opportunity for travel
- Pension Plans
- Opportunities for career growth
- Flexi working from home and our Mayfair Office
- Training & Development
- A friendly and fun environment, with regular socials.

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