Outbound Customer Service Agent

2 weeks ago


Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

Outbound Customer Service Agent
**Your new company**
You will join a large company based in North Bristol with free parking on site.
**Your new role**As the Outbound Customer Service Agent you will be responsible for the following:
As an Outbound Customer Expert operating in our contact centre, you will make calls to existing members [no cold calling], retaining and renewing memberships.
- Delivering Exceptional Service to customers ensuring we have the customer at the heart of everything we do
- Operate in a fast-paced environment, where you will deliver exceptional customer focused solutions in order to retain company members.
- Effectively engage with members on a number of different campaigns on our outbound dialler
- Reviewing their customer memberships and promoting company products and services
- Providing great Customer Service to customers through keeping accurate records up to date and providing the customer service responsibilities.
- Recording member data and requests in an accurate manner using internal systems

**What you'll need to succeed**
- Enjoy talking to customers
- Are empathetic and able to build rapport with company members, in an outgoing, confident, engaging manner.
- Are self-motivated and passionate about finding the right outcomes for customers
- Have a desire to deliver a first-class customer experience to over 2 million customers.
- Can demonstrate the ability to stay focused in a fast-paced sales contact centre, and work well under pressure to meet KPIs
- Ideally have previous experience working within a sales focussed environment and can demonstrate excellent customer service.

**What you'll get in return**This is a full-time, permanent role. Shift pattern will be Monday to Friday with no Weekends, with expected duty on particular Bank Holidays
- £23,690 OTE £28,000
- Overtime opportunities to boost your earnings
- Flexible benefits you can tailored to suit your needs
- 7 days' car hire, plus European cover (including free legal advice and garage support
- FREE on-site parking
- Amazing employee benefits including additional discounts on big brands, hotel stays and days out
- Life insurance, performance rewards, and matching contributory pension up to 6%
- Up to 31 days' of annual leave, plus family leave entitlement.

**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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