Clinical Assistant
2 weeks ago
**About the Role**:
**Job Opportunity**:
**Key Responsibilities**:
- Handling calls from patients, customers or treatment providers
- Dealing with queries relating to the status of a case, a recent treatment referral or booking in a clinical assessment
- Supporting our Absence Management services with processing new referrals and contacting clients and customers to arrange appropriate clinical assessments
- Supporting the Customer Experience Consultant with capturing patient and customer feedback
- Able to work hybrid from home and office (Croydon or Manchester)
- Willing to work shifts (typically covering early to late shifts between 8am and 6.30pm)
**Company Benefits**:
- 25 days annual leave
- Your birthday off
- 6% company pension contribution
- Bike to Work Scheme
- Medicash Health plan
- Enhanced Maternity/Paternity/Adoption and Shared Parental leave
- 2 voluntary days per year
- Long Service Awards
- Employee Wellbeing Seminars
- CPD opportunities
- Professional memberships paid for (role dependent)
**Essential Skills**:
Essential experience:
Relevant Clinical Degree (Sports Therapy/Sports Rehabilitation)
Have experience in delivering a high standard of customer service or administrative duties
Good attention to detail with the ability to work quickly and accurately in a fast paced environment
Good customer service skills, empathetic and looking to go above and beyond for resolution
Strong IT literacy skills including MS Office
Excellent communication skills with the ability to build and maintain strong working relationships with internal & external customers
Holds or can obtain membership with BASRaT or SST
Desirable experience:
Relevant industry experience (healthcare/insurance)
Complaints and claims management experience (knowledge of FCA regulations highly beneficial)
**DEI Statement**:
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