Global Operations Coordinator

3 months ago

Bournemouth, United Kingdom Crisis24 Full time

**Title**: Global Operations Coordinator

**Department**: Global Assistance & Response

**Supervisor**: Director, Response Operations

Role Summary
Crisis24 seeks a Global Operations Coordinator to work in support of live operations, proactive threat monitoring, and emergency response tasks carried out within the UK Global Operations Centre in Bournemouth.

This includes the coordination and oversight of various global operations involving emergency safety support, evacuation, security and protection tasks in high-risk and challenging locations, the proactive threat monitoring of client personnel and assets globally, and the compilation of threat information and mitigation advice.

The position holder works a rotating 12-hour shift pattern to ensure 24/7/365 operations, including days, nights, and days off. You must be responsible, diligent, composed under pressure, and have demonstrated high quality written and verbal skills.

Essential Job Duties/Responsibilities
- Provide operational and tactical intelligence support, including event monitoring and mapping, to live operations including emergency evacuations, crisis, and incident response tasks.
- Respond to global travel security requests from deployed personnel, in-country travellers, clients, and on-the-ground security teams.
- Prepare and distribute travel security advice and risk assessments prior to or during client travel to higher-risk locations.
- Utilising open-source intelligence, proactively monitor the security situation in locations where assets are located and conduct regular checks to confirm the well-being of personnel.
- React to major security incidents by providing immediate support and advice, ensuring the safety of potentially affected assets, and producing detailed situation reports for client awareness.
- Utilise maritime intelligence sources to identify, track and report on piracy incidents, alerting client vessels and stakeholders as necessary.
- Ad hoc travel security and safety related tasks as mandated by Operations Managers.
- Adhere to Company policies and with particular regard to Information Security and Data Protection.
- For the UK Global Operations Centre to maintain effective operational resilience you will be required to perform standby duties. You will be on standby approximately every 36 days for 4 x 24hr periods.

Required Skills and Experience
- Solutions-oriented, with a proactive approach to challenges.
- Inquisitive mind.
- Excellent written and verbal communication skills.
- Ability to coordinate and prioritise tasks with competing timelines in a fast-moving environment.
- Ability to handle stressful situations and adapt to rapidly changing operational requirements.
- Excellent administrative skills with a keen eye for detail.
- Strong team player with ability to carry additional responsibilities calmly and professionally.
- Excellent computer skills with proficiency in MS Office.
- Broad geographical knowledge, with an active interest in current affairs.
- Post-graduate degree in a related field is an advantage but not essential.
- Additional language skills (verbal and written) an advantage.
- Legally entitled to work in the UK.

Reporting and Place of Work
Reports to the Director, Response Operations and based in the Global Operations Centre, Bournemouth, UK.

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

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