Housing Officer

4 weeks ago

Northampton, United Kingdom Northamptonshire Partnership Homes Full time

It’s a great time to join Northamptonshire Partnership Homes (NPH) as we expand and grow our business, whilst developing and improving existing services for our residents.

We deliver housing services on behalf of West Northamptonshire Council (WNC), supporting them to deliver their housing strategy and ambitious development programme. We believe that everyone deserves a safe, high-quality home that meets their needs. We understand that demand for affordable housing, locally and nationally, significantly outstrips supply and the impact this has on individuals and families. We are therefore committed to building as many new homes as possible, developing innovative solutions and maximising partnerships to positively impact the communities we work in.

We pride ourselves on the culture we’ve created, which is open, transparent, supportive and community spirited. With excellent learning and development opportunities, flexible working arrangements and a fantastic team; NPH is a great place to work. The dedicated careers page on our website lists the fantastic benefits we offer. You can also hear why our colleagues love working for NPH.

An exciting opportunity has arisen to join the Tenancy Management Team as a Housing Officer at Northamptonshire Partnership Homes.

You will be committed to working with internal and external partners to achieve common goals and ensure performance is maintained at the highest level.

Excellent written communication, to prepare clear and concise reports and letters, along with exceptional listening skills, to accurately obtain information, are crucial.

Knowledge of current Housing legislation, policy and practice, including Customer Care and Equality and Diversity is also required.

Employees of NPH are expected to support delivery of the organisation’s mission, vision and values as part of their day-to-day work.

Due to the nature of the role, a full driving license and access to a car for work purposes, is mandatory, as well as a flexible approach to working hours to meet deadlines where appropriate. This may include evening and weekend work on occasion.

In return, we offer a range of benefits to employees, including:

- Holiday entitlement of 27 days a year (plus public bank holidays), increasing to 32 days after 5 years’ service
- Access to the Local Government Pension Scheme
- Free parking
- Cycle to work scheme
- Flexible working arrangements
- Employee discount hub
- Training opportunities

**Job Types**: Full-time, Permanent

**Salary**: £33,800.00 per year

**Benefits**:

- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- Do you have a time restriction on your eligibility to work in the UK? Yes / No
- Are you related to or in a relationship with an NPH Board or subsidiary member? If yes, please confirm who.
- Are you related to or in a relationship with an NPH employee? If yes, please confirm who.
- Are you now or have you been a tenant or occupant in an NPH managed property?
- Are you confident dealing with customers in one-to-one situations, delivering excellent customer service?
- Do you have strong IT skills, with a good level of competency in word and excel?
- Can you prioritise your own workload, whilst working in a team, to achieve common goals?

Work Location: One location

Application deadline: 19/06/2023

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