Brand Ambassador
2 weeks ago
Job Title
Mobile Consultant
Department
Field Sales Reporting to Area Manager Location
Field Based
ROLE SUMMARY
The role of the Mobile consultant is to support numerous stores to achieve sales targets by providing excellent customer service and executing with excellence. They will be responsible for driving sales targets within these stores through innovative eventing and having impact and influence within the store in which they work. They are also should assist their area manager by taking on key responsibilities to support the city in which they work. The individual should have a strong sales background and proven experience in beauty across triple axis (make-up, skin, fragrance).
KEY ATTRIBUTES AND BEHAVIOURS
Lives beauty - Deep understanding and passion for the industry and luxury brands
Provides quality Actionable Insight to area manager
Is a master of knowledge of their business
Establish and maintain strong, effective relationships with key stakeholders
Executional excellence - Uncompromising focus on standards, attention to detail and protecting brand equity
Ownership - Accountability as if your name was on the door
Relentless and tenacious - always striving for the extra sale.
Leads by example being a role model for the wider Coty consultant team
Collaborates easily with others and adapts to different working styles
Able to effectively listen, influence and persuade
Maximizes time productively
Adapts to changing priorities as needed is flexible and accountable
Empowered to use initiative
Is resilient and adapts to new challenges
Actively takes charge of self-development and performance growth
Preferred high level of make-up artistry
KEY ACCOUNTABILITIES
Sales and Customer Service
Supports stores to achieve monthly sales targets and maintain company benchmarks on ASP, Sales Mix and Split
Working with the Area Manager, Account and Business Managers to find ways to increase retail sales
Deliver Coty’s customer service ceremony with every customer
Build relationships with customers to influence and sell
Consistently upsell
Perform Make-Up and niche fragrance consultations to drive sales and brand loyalty
Excellence of Execution
Lead by example be a brand ambassador, protecting the equity for Coty brands
Keep updated on We Live Beauty and mandatory Coty Academy
Be fully aware of all company and retailer initiatives relevant to your account
Follow all company merchandising guidelines on both permanent and promotional space
Accurately complete admin within set guidelines and time limits, including any required feedback
Commercial awareness - Coty business performance, competitor activity and market share
Support stores in planning and executing customer eventing ensuring brand equity
Adhere to Company uniform and grooming guidelines
Work within the retailer Code of Conduct guidelines and KPIs always
Any ad-hoc requests from Area Manager
Escalate any issues to Area Manager
Team working
The role of mobile consultant requires a delicate balance of relationship building within each account and so much be able to adapt to different ways of working and personalities in each store
Provide mentoring support for new recruits to develop their product knowledge, selling skills and administrational abilities
Grow networks with the wider Coty team within your area
Maintain excellent communication with the Area Manager
Develop and maintain relationships with retailer staff and management
Be available for ad-hoc mentoring new managers to the business
Technical Processes
Control of ipad and Coty passwords and support team to do so
Use of Coty systems and online documents.
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