Client Success Partner, Global Conferences

6 months ago

Egham, United Kingdom Gartner Full time

**Description**:
**What makes Gartner Conferences a GREAT fit for you?**

When you join Gartner, you'll be a part of a team that serves thousands of business and technology leaders at global conferences each year. You’ll work with curious, motivated people, have unlimited career development opportunities, and learn about the latest in technology and business. If you enjoy challenging yourself, connecting with people and pushing the limits of your career, Gartner is the place for you.

**About this role**:
The Client Success team members align themselves to the sales team to deliver value to clients and ensure they have the conviction to renew and grow their partnership with the Gartner conference business. This is a critical role that drives client retention and builds a strong foundation for growth.

**What you will do**:

- Serve as primary point of contact for clients as it relates to client onboarding and maximizing the components of their sponsorship package at live conferences (logo, booth, registration, product literatures, promotional banners)
- Understand the exhibit products and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering
- Collaborate effectively with the wider conference business: operations, content, program management and marketing teams to enable the success of clients
- Partner with the Conference Sales Organization to drive satisfaction, account retention and growth
- Cultivate and expand existing business relationships through frequent pro-active client interactions to understand client’s business, industry and mission critical priorities
- Drive high client call activity to ensure timely on-boarding and pro-active service delivery pre-conference, onsite and post-conference
- Evaluate and track the client experience at every conference allowing for improved processes and actions
- Join Conference Sales Account Executive on client calls and meetings as needed to support sales or secure a renewal
- Understand account renewal plans and focus on services that will promote the plan objectives
- Available to receive, interpret and react to client requests in a customer focused manner that over-delivers exceedingly high value

**What you will need**:

- 1-3 years’ relevant experience in customer facing/client focused positions
- Bachelor’s degree preferred
- Passionate about service delivery and driven by client success
- Strong business acumen and ability to persuade others
- Ability to quickly identify and assess client needs and objectives
- Ability to receive, interpret and react to client requests in a customer focused manner and with a high degree of professionalism
- Highly organized with a strong attention to detail
- Excellent written and verbal communication skills, including presentation skills
- Ability to manage multiple deadlines, prioritize, and work under pressure
- Ability to work independently and within a team
- Proficiency in the MS Office suite and G-suite
- Willingness to travel 6-8 times per year locally and across EMEA (approx. 20-25%)

**LI-hybrid**

**#LI-NB1**

**Who are we?**

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

**What makes Gartner a great place to work?**

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

**What do we offer?**

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues i

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