Customer Service Officer

2 months ago


Workington, United Kingdom Castles and Coasts Housing Association Limited Full time

Castles & Coasts Housing Association (CCHA) is currently looking to recruit a fixed term contract until 31 March 2024, full time (36.25 hours per week) Customer Services Officer based in Workington with a salary of £23,500 - £25,697 per annum.

**Key tasks are varied and include**:

- processing day to day and specialist repairs reported by our customers
- liaising with contractors and Property Services colleagues to deal with complex responsive repairs on a regular basis
- updating important records (including CRM and electronic document management systems).
- advising residents on rent/service charge accounts,
- taking payments
- giving advice on lettings and anti-social behaviour matters.

**We are looking for someone who**:

- Is self-motivated,
- Is a problem-solver
- has experience dealing with customer enquiries combined with a knowledge of the principles of customer care.

**Interviews to be held on: Thursday 7th and**

**Friday 8th September 2023 in Workington**

**Job Types**: Full-time, Fixed term contract

**Salary**: £23,500.00-£25,697.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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