Project Executive

Hybrid working (3 days a week in our Gateshead office and 2 from home)
- Rare vacancy within this motivated and supportive team
- 6 month fixed term contract

**About Pulsant**:
**Job Purpose**:
The Project Executive (PE) role sits within Pulsant’s very stable PMO team of 8 and is responsible for the end-to-end management of customer orders across all services (including Cloud, hosting and networks.) Using tools such as ServiceNow and Mavenlink, the PE will ensure all orders and projects are delivered to client’s satisfaction within the agreed budget and timeframes. The PE will also manage the decommissioning of services when required. This is a great opportunity to work on varied projects with a wide range of external clients and internal stakeholders right across the Pulsant business.

**Key Responsibilities**:

- Provide support to the wider PMO team to ensure projects run smoothly, for example record keeping, data entry, resource coordination and scheduling, supplier management and ensuring compliance with government and safety regulations.
- Own, coordinate, and manage the delivery of standard customer orders and projects, ensuring delivery is on time and within budget.
- Execute the relevant delivery tasks i.e., scheduling internal and external resources, tracking and reporting on progress.
- Communicate clearly with clients and manage their expectations throughout the service delivery process (escalating where appropriate).
- Coordinate order delivery activities in collaboration with other internal departments (Solutions Engineering, Professional Services, Client Management and Finance teams).
- Manage the client relationship throughout the delivery process in line with Pulsant PM processes and achieve 100% satisfaction.
- Collate, maintain, and report on statistical information related to the delivery of services including budget tracking and utilisation.
- Effectively communicate with and manage external third-party suppliers and partners to deliver new services on time and in full.
- Manage the decommissioning of client services
- Work within the PMO team to jointly manage improvements to documentation, processes and tools when required and in line with internal project management processes
- Minimum 1 year’s experience as a Project Executive/Co-ordinator (ideally in a similar sector)
- Strong attention to detail and highly organised
- Strong communication and negotiation abilities, with confidence speaking to and influencing external and internal clients
- A team player
- Strong willingness to learn

**Why work for Pulsant?**

At Pulsant, you can expect variety and a challenging, fun working environment - where culture and well-being are as important as career development and training. The company offers fantastic career progression opportunities and there is a friendly environment with a team that feels like a family. As such almost half of employees have been with Pulsant for 5+ years.

We offer a hybrid working model where you can work two days a week from home. And whilst in the office collaborating with your colleagues, you’ll benefit from a fresh, open space to work and collaborate in, modern kitchen facilities and break-out areas to relax during breaks.

In addition to the great training and the opportunity to develop your personal, technical and leadership skills - our company perks include:

- Pension
- Private Healthcare and Health cash
- Cycle to work scheme
- Free breakfast & snacks
- Access to unlimited learning content through Udemy
- Team socials
- Wellbeing day off
- Your birthday off
- Pulsant rewards / cashback scheme

To hear more about working at Pulsant check out:
**The interview process will involve**:

- An initial phone screen focused on your experience, career goals and your questions about Pulsant
- Interview with the hiring manager over Teams
- Face to face (competency style) interview with the hiring manager + 1 other

Pulsant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our people.

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Team Valley, NE11 0NQ