Clinic Utilisation Co-ordinator
2 months ago
Undertake reviews of clinic templates
Book all available clinic appointments to ensure maximum utilisation for all clinics within the Clinical Business Unit.
Ensure all patients are seen within government and local waiting time targets (RTT) and service is managed in accordance with Trust Policies
Work in close liaison with the departmental Clinic/Outpatient Manager and the Operational Management Team to ensure effective booking service
To liaise with and co ordinate the attendances of the service.
To provide a first class service to Clinicians and Service users
To understand the relevant functionalities of the Outpatient Information System including Choose and Book
To ensure clinic templates reflect agreed activity
Provide technical advice and system testing when required
To maintain a data base
To deal with the day to day enquiries
To maintain a filing system.
To assist with forward planning.
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
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Clinical
- Liaise with business units regarding patient totals and core clinic times, devise layouts for new clinic templates to ensure the smooth running of clinics.
- Restructure live sessions to ensure this is reflective of clinical activity.
Mapping of clinics to Choose and Book to enable the booking of appointments.
- Addition of specialty procedure codes to new templates to enable clinical coding
- Mapping of clinics to enable partial booking
- Be aware of data quality when transferring patients between templates with regards to RTT
- Extensions of clinic dates ensuring suspensions and cancellations are carried forward.
- Work with minimum supervision in an organised, effective and efficient manner.
Communication
- Liaise with other service users ensuring adequate resources are available to accommodate any changes made
- Communicate effectively, written and verbally at all levels
- Communicate effectively, written and verbally with patients
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