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Bank - Waking Night Housing Officer

4 months ago

Kent, United Kingdom Look Ahead Housing and Care Full time

**Job profile**:

- The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
- **Job details**:
**Job details**:

Job reference
- REQ004855
- Date posted
- 19/06/2023
- Application closing date
- 21/08/2023
- Location
- Kent
- Salary
- £11.95 per hour
- Package
- Blank
- Contractual hours
- 0
- Basis
- PSA Zero Hours
- Job category/type
- Zero Hour Contract
- **Bank - Waking Night Housing Officer**:

Job description
- **We’re looking for a kind, compassionate and resilient Waking Night Housing Officer to join our Young People service in Kent. No personal care or experience is required, just the right values.**

**£11.95 per hour, zero hour contract.**

**Want to feel like you’re making a difference? You’ll feel at home here.**
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
- This is a Bank role, meaning that you will be on a zero hours contract, taking shifts as required, shifts are between the hours of 9:30pm-7:30am. In this role, you will have the ability to accept any shifts available on an ad hoc basis in Maidstone, Kent, supporting Young People. Bank Support Workers will provide ad hoc support to customers that will include risk management during the night period. All information will be shared with support colleagues, who hold the responsibility of the customer case load and maintain the security of the buildings. They will work with customers to provide physical and emotional support outside of office hours. Duties will include day to day support for the ebed provision, customer visitors and partners and stakeholders.
- This role does not involve the responsibility of a customer case load.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation._

**What you’ll do**:

- Working proactively with other members of the team, including a hand over to relevant colleagues or professionals that operate outside of office hours.
- Building supportive, trusting relationships with customers
- Ensuring management of risks associated with customers within an attitude of ‘positive risk taking’
- Proactively manage risk and safety both in and outside of their physical living environment
- Support customers to undertake domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Report any observations relating to customers welfare
- Develop and maintain links with all key agencies and service providers in the local area that operate outside of normal office hours.
- Empower customers to ensure they receive the service and benefits they are entitled to
- Engage in learning and development activity to increase knowledge and skills
- Ensuring Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead’s policies and procedures
- Ensure that ebed referrals are assessed prior to offering the placement.
- If a need arises, deliver all aspects of support to ensure the safety of the customer and the building.
- Carry out security checks of the buildings.
- Monitor the CCTV throughout the shift
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

**About you**:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Can effectively lone work or integrate as part of a team.
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate, and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

**What you’ll bring**:

Applicants may have some previous relevant work experience. This may be experience gained from care of a vulnerable person or work in similar organisations. Prior experience is not a pre-requisite for the role as key behaviours and core competencies will a