Customer Service Advisor

2 weeks ago

Farnham, United Kingdom IN-SYNC Full time

Do you have outstanding customer service skills and a passion for providing a great customer experience?

We have a fantastic opportunity for a Customer Service Advisor to join our team based in Farnham.

As a key member of the Customer Service Department at IN-SYNC, you'd be a central point of contact for all our customers, providing outstanding customer service and helping to build our reputation of "customer first".

In this Customer Service Advisor role, your duties would include:

- Promptly answering inbound calls from customers
- Pre-empt customer requirements through active listening and use of multiple questioning methods
- Work effectively and efficiently when dealing with client requests, multitasking where possible to complete notes and log any queries
- Ensure all calls are compliant with Data Protection
- Listen to the client's request, confirm all data, and reassure them through use of positive language
- Suggest or recommend other relevant products offered by IN-SYNC Group that clients may find beneficial
- Resolve customer queries first time, using all knowledge sources and content available via the IN-SYNC Help Centre
- Escalate any customer concerns or complaints for quick resolution
- Using customer feedback to inform line managers of potential issues and ideas for improvement

**Benefits**:

- 22 days holiday rising to 25 (a day for every year of service)
- Pension plan
- Professional study support
- Healthcare Cash Plan
- Perkbox
- Cycle to Work Scheme

**Essential Skills**:

- A passion for providing exceptional customer service
- Excellent conversational skills
- Ability to converse easily over the phone and face-to-face
- Experience working in a customer-facing role
- Experience of working within a high-pace, and high-pressure environment, whilst maintaining an extremely high level of customer service
- A resilient individual, able to work flexibly to accommodate changing work priorities through periods of transformation

**About Company** **Are you IN-SYNC?**
- We're leading the way in self-employed financial services. Want to be part of it?_

We're a fast-moving business that never stands still; we constantly innovate and improve. We offer coaching and professional study support in a fun and friendly environment.At IN-SYNC, you'll be challenged and trusted to use your expertise and initiativeto grow.

We put people first, whether it's our team, our customers, or our business partners in our mission to help self-employed people. We feel everybody has a role to play and by working together we can make this vision a reality.

If you're looking for a career and not just a job, you're in the right place. We like people with the courage to challenge, the hunger to succeed, and the motivation to just get things done.

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