Partner Support Specialist

2 months ago


London, United Kingdom Allen Recruitment Consulting Full time

**Location**:
London, Greater London, United Kingdom**Type**:
Tempary
- **Job** #23272

**Partner Suppt Specialist**

**Location: UK**
**Wk type: Fully remote from the UK**
**Contract: initially 6 months**
**Visa Sponsship: No**

Based in London, our client is renowned f their continuing advancements in online technologies that have changed the wld. An ambitious, fast paced fward thinking company with very creative culture.

We are looking f a Partner Suppt Specialist** **with a minimum of 2 me years of experience in operations, customer suppt, account management, to join them initially on a **6-month contract.**

**Job Reference: BBBH 23272**

**What you need to be successful**:

- 2+ years of experience in operations, customer suppt, account management.
- Experience using Excel and/ basic data & insights tools.
- Strong written and verbal communication skills.
- Strong attention to detail.
- Fluency in English in a business environment.
- Able to wk non-traditional hours (outside of 9am-6pm) occasionally.

**Preferred Qualifications**
- Experience in the media industry.
- Experience with APIs.
- Experience in operationalising processes.

**What will you do?**
- Take charge of onboarding partners and being their primary operations contact.
- Promptly address partner inquiries about product features, bugs, and other concerns.
- Troubleshoot complex issues and translate concerns into effective resolutions.
- Continuously improve our suppt wkflows and share insights with our cross-functional teams.
- Keep track of deal requirements and enhance processes to enhance partner experience.
- Maintain a central knowledge base, train new employees, and specialize in product and issue management to provide high-quality suppt.

**Other benefits**:

- Competitive salary.
- Wk Laptop, phone (most roles), and latest tools and technologies.
- 25 days annual leave (pro-rata) plus paid bank holidays.
- Expanding wkfce with options f permanent positions and career progression f top perfmers.
- The experience of wking with a company that will make your CV stand out from the crowd.

**Interested in this opptunity?**
Submit your CV (in a Microsoft Wd fmat) today



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