London Premier Customer Care Consultant

1 week ago


Charlton, United Kingdom YOOX NET-A-PORTER GROUP Full time

Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns.

We have 9 distributions centres and 11 Customer Care centres who work with in 11 different languages and are available 24/7, 365 days a year.

The London Premier team are now seeking a talented Customer Care Consultant to join the team based in our offices in Charlton (Near North Greenwich).
- Location: Our Charlton office in London.- Hours: 37.5- Department Size: 25- Reporting into: Premier Customer Care Assistant Manager- Besides a competitive salary, we can offer you:
- Performance bonus schemes dependent on the type of role you are in-
- A pension that both you and the company contribute too-
- A portal with an array of discounts on things like theme park and cinema tickets-
- Our famous staff discount along with exclusive staff sales-
- Private healthcare for you and your family-
- A chance to be part of a fun and caring team that support each other- Here is a breakdown of what you’ll be doing:

- Ensure outbound orders and customer returns are processed accurately and within the agreed SLAs
- Ensure exemplary levels of customer service are displayed at all times
- Take responsibility to improve product knowledge and advise customers on purchases
- Take every opportunity to up-sell and ‘accessorize outfits and perform against targets set by Premier management.
- Increase sales by being aware of current trends, styles and availability of products on NET-A-PORTER and MR PORTER websites
- Understand individual and team KPIs and strive to exceed target set for telephony quality, sales and productivity
- Liaise with other departments as necessary to meet customer demands
- Anticipate, identify and resolve problems that could delay the release or movement of shipments
- Report to the Team Leader in the event of any customer query or complaint concerning the Premier Service
- Manage workload effectively

The type of person we are looking for:

- Exceptional customer service skills and the ability to exceed expectations for a demanding customer base
- A genuine interest in fashion and current trends
- Ability to display clear and positive communication skills
- Ability to use own initiative and proven track record of having solved problems successfully
- Excellent time management skills and the ability to meet strict deadlines
- Proficient computer and analytical skills
- Flexible approach towards travel in instances where training or workshops may be provided at another site
- Self Confidence
- Ability to work under pressure in order to reach customer SLA’s
- ‘Customer First’ approach
- Excellent team working skills and individual work ethic
- Hours:
37. 5 hours a week, 5 out of 7 days between the hours of 7.30am - 9.30pm.
- _

Experience Level:
Workplace Type:



  • Charlton, United Kingdom YOOX NET-A-PORTER GROUP Full time

    London Premier Customer Care Consultant - Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns. - We have 9 distributions centres and 11 Customer...


  • Charlton, United Kingdom YOOX NET-A-PORTER GROUP Full time

    The Business: YOOX NET-A-PORTER GROUP is the world’s leading online luxury fashion retailer. The Group is a Global company with Anglo-Italian roots, the result of a game-changing merger between YOOX GROUP and THE NET -A-PORTER GROUP in 2015. YOOX NET-A-PORTER GROUP is a unique business with an unrivalled offering including multi-brand in-season online...


  • Charlton, United Kingdom YOOX NET-A-PORTER GROUP Full time

    Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns. We have 9 distributions centres and 11 Customer Care centres who work with in 11 different...


  • Charlton, United Kingdom YOOX NET-A-PORTER GROUP Full time

    Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns. We have 9 distributions centres and 11 Customer Care centres who work with in 11 different...


  • Charlton, United Kingdom TRI Consulting Full time

    Leading luxury online retailer requires talented Customer Care Consultants to join their world-class customer service function in South-East London. **Responsibilities**: - Ensure outbound orders and customer returns are processed accurately and within the agreed service levels. - Ensure exemplary levels of customer service are displayed at all times -...


  • Charlton, United Kingdom YOOX NET-A-PORTER GROUP Full time

    **Job Description**: - Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns.- We have 9 distributions centres and 11 Customer Care centres who...


  • Charlton, United Kingdom YOOX NET-A-PORTER GROUP Full time

    Customer Care Operations Consultant Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns. We have 9 distributions centers and 11 Customer Care...


  • Charlton, United Kingdom YOOX NET-A-PORTER GROUP Full time

    Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns. We have 9 distributions centres and 11 Customer Care centres who work with in 11 different...


  • Charlton, United Kingdom YOOX NET-A-PORTER GROUP Full time

    Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns. - We have 9 distributions centres and 11 Customer Care centres who work with in 11 different...


  • Charlton, United Kingdom YOOX NET-A-PORTER GROUP Full time

    Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns. We have 9 distributions centres and 11 Customer Care centres who work with in 11 different...


  • Charlton, United Kingdom The Body Shop International Limited Full time

    The Body Shop When Anita Roddick founded The Body Shop in 1976, she had a vision.Business as a force for good – that's us.Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way.We're the original ethical beauty brand.We've got a thing for empowering people and enriching our planet.We're all about keeping it real, in...

  • Care Co-ordinator

    2 days ago


    Charlton, United Kingdom Oxleas NHS Foundation Trust Full time

    A Community Mental Health Nurse will act as an effective member of the integrated Community Mental Health Rehabilitation & Enablement Service (CMHRES), with responsibility for a defined caseload of service users who have complex mental health and rehabilitation needs. The main aim of the Team is to focus on rehabilitation, engagement, relapse prevention and...


  • Charlton, United Kingdom Dexters Full time

    Dexters are a long established and successful London-centered estate agency with 150+ retail outlets.We seek an experienced L&T surveyor to join the friendly team dealing, as tenant, with mostly retail rent reviews and lease renewals on behalf of the group.A chartered surveyor would be an advantage but not strictly necessary but must have a strong background...

  • Sen Teacher Assistant

    3 weeks ago


    Charlton, United Kingdom Reeson Education Full time

    SEN Teacher Assistant - Full Time - South East London - January Start Are you a caring and committed individual looking to help shape the lives of young autistic individuals?We are currently recruiting for a SEN Teacher Assistant to work full time at a special needs school based in South East London.This is a new independent special needs school starting in...


  • Charlton, United Kingdom Shooting Star Children’S Hospices Full time

    Job summary We are recruiting versatileand empathetic qualified Counsellors to join our multidisciplinary teamsupporting bereaved parents including those who have experienced a sudden andunexpected loss of a child (through our Specialist Bereavement Pathway) andthose with children who have life limiting conditions.The Counsellor willpredominately be...


  • Charlton, United Kingdom Quest Search and Selection Ltd Full time

    Quest Search & Selection is currently recruiting for this international business within the luxury Watch, time pieces and accessories sector. This brand is steeped with heritage but still pride themselves on innovation & design in the market today. This role is to ensure delivery of a consistently high level of customer care for this premium brand across...


  • Charlton, United Kingdom Reeson Education Full time

    Computer Science Teacher - Full Time - West London - November Start Are you a dedicated individual who is passionate about Computer Science?look no further!We are currently recruiting for a Computer Science Teacher to work full time at a special needs school in West London.This special needs school go above and beyond for young autistic individuals,...

  • P.E Teacher

    3 weeks ago


    Charlton, United Kingdom Reeson Education Full time

    Temp P.E Teacher - Full Time - West London - January Start Are you an energetic and outgoing individual with teaching experience?Look no further!We are currently recruiting for a temp PE Teacher to work full time at a special needs school based in West London.This special needs school go above and beyond for young autistic individuals by creating smaller...

  • Teaching Assistant

    4 weeks ago


    Charlton, United Kingdom Reeson Education Full time

    Teaching Assistant - Hampton SEN Teaching Assistant position: ASAP Start Based in Hampton Full-time Temporary £82-£90 per day A fantastic school in Hampton, South West London is looking to recruit an SEN Teaching Assistant for a Full-time position to start ASAP.The Head is keen on recruiting an SEN Teaching Assistant who has experience working with...


  • Charlton, United Kingdom CV-Library Full time

    Job Title: Design Consultant Company Overview: Join a pioneering company at the forefront of bespoke commercial awning design and manufacture, known for its dedication to delivering premium-quality installations to high-end commercial clients. This role is ideal for a driven, customer-oriented individual with a keen eye for design and a passion for hands-on...