Customer Service Advisor

2 weeks ago


Wolverhampton, United Kingdom C & C Vehicle Services Ltd Full time

C & C Vehicle Services Ltd is a well-established commercial vehicle repair business located in Oldham, Wolverhampton, Chesterfield and Sunderland. We are continuing to grow and develop the business to meet the requirements and demands of all our customers and have some fantastic opportunities to join our expanding team. This role is based at our Wolverhampton site, which is under new management.

**Summary**
This role acts as liaison between regional customers including insurance companies and accident management companies who are managing regional repairs and the business. The role holder will communicate regarding new bookings, vehicle repairs and repair timelines, always ensuring our customer satisfaction levels are outstanding.

**Responsibilities**
- Meet & greet customers arriving on site and complete the necessary documentation.
- Contact 3rd party suppliers when necessary to arrange vehicle recoveries.
- Liaise with the customer to arrange collection of the vehicle if required, seek authority, provide updates and liaise with the Regional General Manager.
- Handle mobile repair requests, contacting regional customer sites to assess the repair type, schedule the repair and load the information onto the system.
- Manage the utilisation of the company’s courtesy cars
- To act as the customers point of contact if they need to raise a complaint, managing this in conjunction with the Regional General Manager
- Provide Accident Management for Non-Fault accidents as and when required.

**Essential Requirements**
- Previous experience within a similar customer focused role
- Maths and English GSCE (or equivalent) grade ‘C’ or above
- Excellent communication skills - verbally and written
- Ability to work well in a team
- Exceptionally organised and a natural multi-tasker with good time management skills.
- Excellent problem-solving skills
- Computer literacy in all Microsoft packages
- Ability to accurately enter data
- Eligibility to live and work in the UK
- Current driving licence

**Salary & Benefits**
- Salary - £20,353 - £22,000 p.a (dependent on experience)
- Bonus scheme.
- Hours - 40 hours per week (Monday - Friday: 08.00am - 4.30pm)
- Holiday - 28 days (inc statutory holidays) per year rising to 33 with additional service
- Auto enrolment pension scheme after 3 months service
- Life Assurance after 6 months service

**Job Types**: Full-time, Permanent

**Salary**: £20,353.00-£22,000.00 per year

**Benefits**:

- Company pension
- Life insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 1 year (required)

Work Location: One location



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