Student Experience Officer

3 days ago

Dundee, United Kingdom Oxford International Education Group Full time

**International College Dundee - **Student Experience Officer**

**Working Schedule: 40 hours per week with evening and weekend from time to time**

**Salary: £22,000**

**Start Date: ASAP**

**Job Purpose**

The role holder will play an important role in ensuring the enhancement of student experience from pre-arrival through to arrival and will also play a pivotal role in the early identification and flagging of students at risk due to non-attendance or academic performance. The role holder will work closely with our pre-arrival advisors for which will act as the first point of contact and with the performance coach team based in London to which will refer all ‘at risk’ students. The role will also require liaison with College team, Head Office team and University team to help resolve student issues.

The role holder will be expected to develop detailed knowledge of University regulations and College procedures.

The role holder will work closely with the Head of Operations to improve student experience, identifying issues to be addressed and administering the implementation of initiatives.

**Main duties and responsibilities**
- Managing the pre-arrival inbox, acknowledging all requests in a timely & effective manner
- Ensure accurate and up-to-date pre-arrival information is always available to all stakeholders
- To work closely with College team, Head office team and pre-arrival advisors to ensure all pre-arrival pre-requisites are fulfilled so students join their course on time
- Assist with the administration of Accommodation and Airport Pick-Up bookings for students, involving elements of customer service, database & spreadsheet management
- Facilitate the accommodation booking process at Conditional Offer and Unconditional Offer stage
- Communicate with incoming students in regards to pre-arrival questions including visa outcomes, arriving on campus, late arrivals, online and face to face registration etc
- Connect the pre-arrival advisors as well as students with appropriate resources required for a seamless pre-arrival support
- Flag students at risk of falling below the required attendance level in accordance with established rules
- Flag students at risk due to academic performance in accordance with established rules
- Serve as day-to-day contact for Head Office team, pre-arrival advisors and College teams and offer guidance on student support matters
- To assist with the preparation of reports/records of meetings and to attend where appropriate
- Follow up with students where information is required from them
- Collect, collate and disseminate student satisfaction at arrival

**General**
- A willingness to be flexible towards duties & adaptable to change
- Developing a key understanding of the College & University policies & procedures
- Occasional out of hours work during peak periods such as Registration and Welcome Weekend
- Proactively undertake staff development necessary for the effective performance of the role

**Person specification**

**Statutory requirements**
- Eligibility to live and work in the UK
- Undergo an Enhanced DBS Disclosure

**Qualifications**
- Administrative qualification at an advanced vocational level
- Undergraduate degree
- Certified IT skills
- First aid-trained

**Experience and knowledge**
- PA/Reception experience
- Worked in a further or higher education institution
- Experience of working with international students/non-English

**Skills and abilities**
- Excellent written and verbal communication skills in English
- Exceptional organisational skills
- Ability to work without close supervision and to set own priorities

**Personal qualities**
- A sympathetic approach to international students
- A positive, ‘can-do’ approach to work
- Adopts a collaborative approach to working
- Flexible and adaptable
- Responds positively to new challenges, seeking solutions
- Warm and welcoming personality and a good sense of humour

**How to apply**

**In the first instance please send a CV and covering letter.**
- Oxford International is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service._
- Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status._

**Salary**: £22,000.00 per year

Schedule:

- 8 hour shift

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