Student Experience Officer

6 months ago

Dundee, United Kingdom Oxford International Education Group Full time

**Student Experience Officer**

**Working Schedule**: 40 hours p/w in College

**Salary**:From£20,000 to £22,000 per annum depending on experience

**Job purpose**

The role holder will play an important role in ensuring the enhancement of student experience from pre-arrival through to arrival and will also play a pivotal role in the early identification and flagging of students at risk due to non-attendance or academic performance. The role holder will work closely with our pre-arrival advisors for which will act as the first point of contact and with the performance coach team based in London to which will refer all ‘at risk’ students. The role will also require liaison with College team, Head Office team and University team to help resolve student issues.

The role holder will be expected to develop detailed knowledge of University regulations and College procedures.

The role holder will work closely with the Head of Operations to improve student experience, identifying issues to be addressed and administering the implementation of initiatives.

**Main Duties and Responsibilities**
- Managing the pre-arrival inbox, acknowledging all requests in a timely & effective manner
- Ensure accurate and up-to-date pre-arrival information is always available to all stakeholders
- To work closely with College team, Head office team and pre-arrival advisors to ensure all pre-arrival pre-requisites are fulfilled so students join their course on time
- Assist with the administration of Accommodation and Airport Pick-Up bookings for students, involving elements of customer service, database & spreadsheet management
- Facilitate the accommodation booking process at Conditional Offer and Unconditional Offer stage
- Communicate with incoming students in regards to pre-arrival questions including visa outcomes, arriving on campus, late arrivals, online and face to face registration etc
- Connect the pre-arrival advisors as well as students with appropriate resources required for a seamless pre-arrival support
- Flag students at risk of falling below the required attendance level in accordance with established rules
- Flag students at risk due to academic performance in accordance with established rules
- Serve as day-to-day contact for Head Office team, pre-arrival advisors and College teams and offer guidance on student support matters
- To assist with the preparation of reports/records of meetings and to attend where appropriate
- Follow up with students where information is required from them
- Collect, collate and disseminate student satisfaction at arrival

**General**
- A willingness to be flexible towards duties & adaptable to change
- Developing a key understanding of the College & University policies & procedures
- Occasional out of hours work during peak periods such as Registration and Welcome Weekend
- Proactively undertake staff development necessary for the effective performance of the role

**Person specification**

**Statutory requirements**
- Eligibility to live and work in UK

**Qualifications**
- Administrative qualification
- Undergraduate degree (Desirable)
- Certified IT skills (Desirable)
- First aid-trained (Desirable)

**Experience and knowledge**
- Significant office/administrative experience
- PA/Reception experience (Desirable)
- Worked in a further or higher education institution (Desirable)
- Experience of working with international students/non English (Desirable)

**Skills and abilities**
- Excellent written and verbal communication skills in English
- Exceptional organisational skills
- Ability to work without close supervision and to set own priorities

**Personal qualities**
- A sympathetic approach to international students
- A positive, ‘can-do’ approach to work
- Adopts a collaborative approach to working
- Flexible and adaptable
- Responds positively to new challenges, seeking solutions
- Warm and welcoming personality and a good sense of humour

**How to Apply**
- Oxford International is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service, as this job involves working with children. This role meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974._
- Oxford International is an equal-opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status._

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£22,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

  • Student Administration Officer

    6 months ago

    Dundee, United Kingdom Abertay University Full time

    The University seeks to appoint a **Student Administration Officer** on a Full Time (35 Hour) permanent basis. Reporting to the Student Administration Manager, you will be responsible for maintaining the accuracy of student records and managing processes associated with our programme provision. You will work closely with other Student Administrative...

  • Student Recruitment Officer

    5 months ago

    Dundee, United Kingdom The HR Booth Full time

    Job Advert The HR Booth are delighted to be recruiting a Student Recruitment Officer on behalf of Al-Maktoum College. **About Al-Maktoum College**: The Al-Maktoum College is a private higher and further education college based in Dundee. On every level, the College is a place where potential and ability is valued over background or ethnicity. The College...

  • Student Success Officer

    6 months ago

    Dundee, United Kingdom Abertay University Full time

    Abertay is a modern university with a global outlook, rooted in its local and national communities. We have made our mark with high quality, well-directed teaching and research, and a stimulating and enriching experience for our students. The University now seeks to appoint a Student Success Officer in the School of Business, Law and Social Sciences. This...

  • Specialist Autism Consultant

    3 weeks ago

    Dundee, Dundee City, United Kingdom Randstad Student Support Full time

    Support Students with Autism Spectrum Disorder with Randstad Student SupportWe are seeking a dedicated Specialist Mentor with a wealth of experience in working with autistic clients to support students with autism spectrum disorder succeed in their studies.Key Responsibilities:Provide one-to-one support to students with autism spectrum disorder.Work...

  • Academic Mentor and Support Specialist

    4 weeks ago

    Dundee, Dundee City, United Kingdom Randstad Student Support Full time

    Support Students with Specific Learning DifficultiesRandstad Student Support is seeking a Specialist One-to-One Study Skills Support Worker to assist students with specific learning difficulties (SpLDs) at universities and colleges in Dundee.Key Responsibilities:Provide one-to-one support to students with SpLDs, such as dyslexia, dyscalculia, and...

  • Student Accommodation Coordinator

    2 days ago

    Dundee, Dundee City, United Kingdom Sanctuary Group Full time

    We are seeking a highly skilled Student Accommodation Coordinator to join our team at Sanctuary Students in Dundee. Our organisation provides self-catered accommodation to 1587 students across four accommodation sites, working in partnership with the University of Dundee.The estimated salary for this role is £21,543 per annum, rising to £22,677 after 12...

  • Specialist Autism Support Professional

    4 weeks ago

    Dundee, Dundee City, United Kingdom Randstad Student Support Full time

    About the RoleWe are hiring a dedicated Specialist Autism Mentor to support university students with Autism Spectrum Disorder (ASD) succeed in their studies. The ideal candidate will have a wealth of experience in working with people with ASD and a passion for helping students achieve their academic goals.Key ResponsibilitiesProvide one-to-one support to...

  • Housekeeper - Student Accommodation

    6 months ago

    Dundee, United Kingdom Homes for Students Full time

    Homes for Students is the UK’s leading independent provider of student accommodation. We are looking for a Housekeeper to join our team at our Greenmarket Studios & Marketgait Apartments properties based in Dundee working 16 hours per week. The role involves ensuring the common areas of the Property are cleaned to a high standard in order to provide a...

  • Dedicated Autism Support Specialist

    4 weeks ago

    Dundee, Dundee City, United Kingdom Randstad Student Support Full time

    Job DescriptionWe are seeking a dedicated Autism Support Specialist to join our team at Randstad Student Support. As a Specialist-one-to-one Study Skills Support Worker, you will provide tailored support to autistic students studying at Universities and/or Colleges in Dundee.About the RoleAs a successful candidate, you must be an autism specialist with a...

  • Academic Support Professional

    4 weeks ago

    Dundee, Dundee City, United Kingdom Randstad Student Support Full time

    Randstad Student Support is seeking a seasoned Study Skills Mentor to provide tailored support to students with specific learning difficulties (SpLDs) in Dundee.This hybrid role requires flexibility for both in-person and online sessions, accommodating student preferences.As a Study Skills Support Worker, you'll offer personalized learning assistance,...

  • Housekeeper

    6 months ago

    Dundee, United Kingdom iQ Student Accomodation Full time

    _**Doing the right thing, even when nobody's watching? It's an iQ thing.**_ iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities **their best year yet.** Our site-based housekeeping teams are key players in the team and are positive individuals who love to make our sites...

  • Customer Service Advisor

    6 months ago

    Dundee, United Kingdom Homes for Students Full time

    Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Greenmarket Studios & Marketgait Apartments as a Customer Service Advisor working 40 hours per week, Monday to Friday 9:00am to 5:30pm. At Homes for...

  • Student Support Assistant

    5 months ago

    Dundee, United Kingdom Abertay University Full time

    Student Support Assistant Part time, 17.5 hours per week Grade 5 (£25,138 - £28,759) Abertay is a modern university with a global outlook, rooted in its local and national communities. We have made our mark with high quality, well-directed teaching and research, and a stimulating and enriching experience for our students. The University now seeks to...

  • Student Support Coordinator

    2 months ago

    Dundee, Dundee City, United Kingdom beBee Professionals Full time £18,000 - £25,000

    About the RoleWe are seeking a dedicated and compassionate Learning Support Assistant to join our team at beBee Professionals in Dundee. As a key member of our educational support team, you will play a vital role in helping students with special educational needs overcome learning barriers and achieve their full potential.Key ResponsibilitiesCollaborate with...

  • Student Support Coordinator

    2 months ago

    Dundee, Dundee City, United Kingdom beBee Professionals Full time £18,000 - £25,000

    Job SummaryWe are seeking a dedicated and compassionate Learning Support Assistant to join our team at beBee Professionals in Dundee. As a key member of our educational support team, you will play a vital role in helping students with special educational needs overcome learning barriers and achieve their full potential.Key ResponsibilitiesCollaborate with...

  • Student Success Advocate

    1 month ago

    Dundee, Dundee City, United Kingdom beBee Professionals Full time £18,000 - £25,000

    beBee Professionals in Dundee is seeking a Student Success Advocate to provide individualized support to students with special educational needs. The ideal candidate will work closely with teachers to develop and implement IEPs, and will be responsible for creating a positive and inclusive learning environment.Key Responsibilities:Collaborate with teachers...

  • Student Support Worker

    4 weeks ago

    Dundee, United Kingdom Dundee and Angus College Full time

    Job Description Student Support Worker Part Time, 18 hours per week Term Time, 32 weeks Salary: DA3, £9, - £10, per annum, pro rata (Full Time Salary, £24, – £26, per annum) Campus: Gardyne In this role, you will provide extra support for students participating in college courses within the Access and Supported Education department and...

  • Business Transformation Officer

    6 months ago

    Dundee, United Kingdom Dundee and Angus College Full time

    **Business Transformation Officer** **Salary: DA Spot Point 40, £43,401 per annum** **Multi Campus** Dundee and Angus College has an enviable reputation across Scotland, with student outcomes and satisfaction that is consistently amongst the best in the country. This performance is based on excellent learning and services backed up by high aspirations for...

  • Quality Assurance Officer

    6 months ago

    Dundee, United Kingdom Abertay University Full time

    Abertay is a modern university with a global outlook, rooted in its local and national communities. We have made our mark with high quality, well-directed teaching and research, and a stimulating and enriching experience for our students. **Academic Services** is within the Directorate of Student and Academic Services is responsible for a range of...

  • Educational Assistant for Students with SEN

    1 month ago

    Dundee, Dundee City, United Kingdom beBee Professionals Full time £18,000 - £25,000

    We are seeking a highly skilled and compassionate Learning Support Assistant to join our team at beBee Professionals in Dundee. As a key member of our staff, you will provide individualized support to students with special educational needs, helping them to overcome learning barriers and achieve their full potential.Key Responsibilities:Collaborate with...