Head of Customer Operations
3 weeks ago
Head of Customer Operations
- Leeds / Hybrid
**About Our Client**:
Page Group are working with a market leading organisation who are looking to appoint a new Head of Customer Operations. This role is key and will work closely with the Director of Operations
- Own and create the customer service & customer experience strategy for both B2B & B2C areas, in line with business with objectives
- Use all data steams and metrics available to create conclusions and insight to help improve the businesses overall customer offering, driving continuous improvement activities
- Provide direct reports with clear guidance, leadership and empowerment to do the best job possible
- Own 3rd party relationships ensuring SLA's are met in line with contractual agreements, taking corrective action when needed to manage under-performance
- Ensure all customer activities are commercially viable, effective and support the B2B & B2C customer journeys
- Overall ownership for all customer operations across 4 key areas
- Work closely with sales and marketing functions to understand market and sector conditions, helping create a stronger customer journey and offering
- Use all available resource to drive business performance across customer satisfaction, efficiency and commercial
- Create strong and meaningful relationships with key stakeholders both internally and external
- Create a strong operation and infrastructure within the function to support business growth to ensure customer journeys are not impacted
**The Successful Applicant**:
- Experience in a similar Head of' role
- Strong commercial understanding
- Ability to forge strong working relationships
- Analytic approach
- Customer focused
**What's on Offer**:
The Head of Customer Operations role will join a national market leading business.
The position offers a salary of £60,000 - £75,000 plus benefits
- Contact
- Zach Johnson
- Quote job ref
- JN-062023-6093724
- Phone number
- +44 113 243 7708
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