Assistant Head of Student Cases

3 weeks ago


Leeds, United Kingdom University of Leeds Full time

**Assistant Head of Student Cases**:
**Salary: Grade 8 (£43,414-£51,805 p.a. depending on experience)**

This role will be based on the University campus with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.

**Do you have experience in resolving disputes? Do you have a successful track record in managing and delivering on a complex case load? Are you able to make judgements and have an aptitude for problem-solving?**

Supporting the Head of Student Cases you will be part of a busy team that manages the University processes for resolution of non-academic and academic casework (for example student complaints, disciplinary and breach of regulation matters). You will work with students and staff to investigate cases and act to capture institutional learning through casework and work closely with colleagues across the University to make recommendations for changes to practice.

You will have considerable expertise in case management and case investigation, and will ensure the efficient and effective management of procedures in line with the University’s regulatory framework, and sector expectations, as well as a consistent, practical and pragmatic approach to individual cases.

You will work with the Head of Student Cases to keep under review the relevant policies and procedures, aiming at all times to provide for fair, robust and timely processes for handling student cases. You will be responsible for identifying service and general regulatory improvements (from individual cases) and making recommendations for institutional implementation.

The Student Cases team is part of a larger Secretariat which is one of the key services supporting the University Secretary in promoting the highest standards of governance across all University activities. In addition to Student Cases the work of the Secretariat includes support for Council, Senate and senior committees, legal compliance and advice, information governance and research regulatory compliance.

**What we offer in return**
- 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) - That’s over 40 days a year
- Generous pension scheme - the University contributes 21.6% of salary
- Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
- Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
- Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more

**To explore the post further or for any queries you may have, please contact**:
Rebecca Dearden, Head of Student Cases


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