Technical Support Agent

3 months ago


Tamworth, United Kingdom Softext ltd Full time

**About Us**

Softext is a UK leading business partner for both Sage and Act CRM. Our portfolio includes Sage 50 Accounts software, Act CRM software, and a range of add-ons to enhance the usability of the software. Our services run through from consultation to implementation and training with ongoing support.

We are based in Tamworth but cover all UK mainland and Northern Ireland.

Softext are currently seeking a full time Technical Support Agent to work onsite in our Tamworth office.

You will also be required to help customers install and set up the software on their machines, and start up the program for the first time.

Assume remote control over customers’ computers when necessary to resolve problems, and make hardware recommendations for customers whose machines cannot support the software.

This position involves a large amount of client contact, so a good telephone manner is essential, along with outstanding communication skills.

**Hours of work**:
Full Time - 9am-5pm, Monday-Friday at our office on the Lichfield Road Industrial Estate, Tamworth.

**Key areas of responsibility**
- Deal with software support requests accurately and efficiently
- Amend and update customers contact details accurately on the internal CRM system
- Build customer relationships (New and Existing) through quality conversations
- General Administration duties
- Build customer databases internally/externally and implement
- Help maintain internal systems
- Any other request deemed reasonable in the role to support the Managing Director

**Skills & Knowledge Required**
- Clear and concise telephone manner
- Minimum 3 years’ experience
- Effective Time Management skills
- Excellent IT and Communication skills are essential
- Experience with Microsoft Office and Windows
- Experience supporting Sage 50 Accounts & Act CRM
- Excellent Customer Service Skills are desired
- Enthusiastic and personable within a small office environment
- High ethics and standards
- Flexible and Enthusiastic

**Experience**
- Experience of using and understanding the Sage 50 and ACT CRM Product Range.
- Supporting customers on Windows and Office systems

**Future**

**Required skills**
- Microsoft Office suites
- Microsoft Azure
- VMware / Hyper-V
- Windows desktop and server systems
- Active directory and Group policy
- Backup technologies
- Firewall and Virus software

**Salary**: £21,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Tamworth: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Desktop Support: 3 years (preferred)

Work Location: In person


  • Estate Agent

    4 months ago


    Tamworth, United Kingdom Connells Group Full time

    At **Burchell Edwards**, part of the Connells Group, we're looking for a highly motivated **Estate Agent** to join as a **Sales Progressor** joining our fantastic **residential sales** team in branch in **Tamworth.** Uncapped Commission - Career Progression **A quick look at the role** In this role you will be liaising with vendors, solicitors, mortgage...

  • Client Support Agent

    3 weeks ago


    Tamworth, Staffordshire, United Kingdom Adecco Full time

    About the RoleWe are seeking a highly skilled Customer Service Agent to join our client's dynamic team. As a key member of the customer service team, you will play a crucial part in ensuring our client's customers receive outstanding support.Key ResponsibilitiesProvide exceptional customer service, addressing customer inquiries and resolving issues promptly...

  • Site Agent

    4 months ago


    Tamworth, United Kingdom AmcoGiffen Full time

    Site Agent (CRE)Rail & Civil Engineering ¦Civils & Building Asst ManagementLocation – Tamworth (LNW route)Due to continued growth and CP7 contract award in the NW&C region, we are recruiting an experienced rail and civil engineering Site Agent to join our North West & Central regional team, based in Tamworth, dedicated to managing a large number of day...

  • Trainee Estate Agent

    4 months ago


    Tamworth, United Kingdom Connells Group Full time

    At **Burchell Edwards**, part of the Connells Group, we're looking for a **Trainee Estate Agent **to join as a** Sales Progressor** to complement our team in branch in** Tamworth.** OTE- £24,000 - Uncapped Commission - Career Progression **A quick look at the role** In this role you will train to liaising with vendors, solicitors, mortgage companies,...

  • Contact Centre Agent

    3 months ago


    Tamworth, United Kingdom People Solutions Full time

    **Contact Centre Agent**: £11.44 - £11.44 per hour per hour B77 Temporary **Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an Equal...

  • Contact Centre Agent

    3 months ago


    Tamworth, United Kingdom People Solutions Full time

    **Contact Centre Agent**: £11.44 - £11.44 per hour per hour B77 Temporary **Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an Equal...


  • Tamworth, United Kingdom Euro Car Parts Full time

    The role will assist LKQ Euro Car Parts to become more than a parts supplier to our trade customers. Reporting to the Head of GMS (Garage Management Software), the agent will work as part of a team that offers exceptional customer service and high levels of product knowledge, to link in with the organisation’s strategy on digital services. **Why work for...


  • Tamworth, United Kingdom Adecco Full time

    Job Title: Customer Service Agent Benefits & Perks: ??�? Competitive annual salary of £23,500Annual salary bonus5% pension contributionPrivate healthcare coverageDeath in service benefitsCycle to work scheme About Our Client: �? Our client is a leading organisation in the customer service industry, committed to delivering exceptional experiences to...


  • Tamworth, Staffordshire, United Kingdom VIQU Limited Full time

    Job Summary:VIQU Limited is seeking a highly skilled IT Support Technician to join our team in Tamworth. As a key member of our technical support team, you will be responsible for providing exceptional IT support to our clients, ensuring their day-to-day operational IT needs are met.Main Responsibilities:Provide technical assistance and software support to...


  • Tamworth, Staffordshire, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Job Title: Field Service EngineerBeBee Professionals is seeking a skilled Field Service Engineer to provide on-site installation, maintenance, and repair services for our clients. As a key member of our team, you will ensure that our customers' technical equipment is functioning optimally and provide excellent customer support.Key Responsibilities:Install...


  • Tamworth, Staffordshire, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Job Title: Field Service EngineerBeBee Professionals is seeking a skilled Field Service Engineer to provide on-site installation, maintenance, and repair services for our clients. As a key member of our team, you will ensure that our customers' technical equipment is functioning optimally and provide excellent customer support.Key Responsibilities:Install...


  • Tamworth, Staffordshire, United Kingdom VIQU Limited Full time

    Job Summary:VIQU Limited is seeking a highly skilled IT Support Technician to join our team in Tamworth. As a key member of our technical support team, you will be responsible for providing exceptional IT support to our clients, ensuring their day-to-day operational IT needs are met.Main Responsibilities:Provide technical assistance and software support to...

  • Customer Service Agent

    4 months ago


    Tamworth, United Kingdom Euro Car Parts Full time

    **The Role**: The role will assist LKQ Euro Car Parts to become more than a parts supplier to our trade customers. Reporting to the Head of GMS (Garage Management Software), the agent will work as part of a team that offers exceptional customer service and high levels of product knowledge, to link in with the organisation’s strategy on digital...


  • Tamworth, United Kingdom Proftech Talent Full time

    Job Title: Product Design and Technical Support SpecialistAbout the Role:The primary objective of this position is to provide design and technical support as part of the Product Design team and offer external support to the sales teams and customers. As a key member of our team, you will be responsible for delivering high-quality design and technical...


  • Tamworth, United Kingdom Proftech Talent Full time

    Job Title: Product Design and Technical Support SpecialistAbout the Role:The primary objective of this position is to provide design and technical support as part of the Product Design team and offer external support to the sales teams and customers. As a key member of our team, you will be responsible for delivering high-quality design and technical...


  • Tamworth, United Kingdom Inclusion Housing CIC Full time

    Inclusion Housing is a social enterprise company with a national reach and substantive growth programme. Our mission is to provide flexible, innovative housing solutions and life opportunities in partnership with others to work with and on behalf of vulnerable people To be the leading health & social care landlord for vulnerable adults’ is Inclusion...

  • Head of Technical

    3 months ago


    Tamworth, United Kingdom Instarmac Group plc. Full time

    **Location** Tamworth **Description** Join us on our journey....... - We are looking for a Head of Technical to join our team - Monday - Friday office based 08:30 - 17:00 - This is a new role created to Support our Technical Director. - As Head of Technical you will be supporting and leading the technical function of the business through the development...


  • Tamworth, Staffordshire, United Kingdom AmcoGiffen Full time

    About the RoleWe are seeking an experienced Rail and Civil Engineering Site Agent to join our North West & Central regional team, based in Tamworth, dedicated to managing a large number of day to day project remits in the Central and Southern section of the route with day to day responsibility for overseeing Building and Civils Asset Maintenance works.Key...


  • Tamworth, Staffordshire, United Kingdom AmcoGiffen Full time

    About the RoleWe are seeking an experienced Rail and Civil Engineering Site Agent to join our North West & Central regional team, based in Tamworth, dedicated to managing a large number of day to day project remits in the Central and Southern section of the route with day to day responsibility for overseeing Building and Civils Asset Maintenance works.Key...


  • Tamworth, Staffordshire, United Kingdom AmcoGiffen Full time

    About the RoleWe are seeking an experienced Site Agent to join our North West & Central regional team, based in Tamworth, dedicated to managing a large number of day to day project remits in the Central and Southern section of the route with day to day responsibility for overseeing Building and Civils Asset Maintenance works.Key ResponsibilitiesEnsure the...