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Vehicle Service Administrator

3 months ago

Derby, United Kingdom Motus Commercials Full time

Here at Motus Commercials we’re proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Commercials wants to be part of your future.

Motus Commercials is an approved DAF dealership located in **Derby** and is on the lookout for a dedicated and knowledgeable **Commercial Vehicle Service Administrator**. As our new part time Service Administrator, you will join our friendly team which will see you **working 5 days a week Monday to Friday 8.00am to 17.00pm with every other Saturday 8.00am - 12.00pm which equates to 47 hours per week** within our approved DAF dealership.

From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including:

- **A pension that pays** - Auto enrolment pension scheme through salary sacrifice to ensure you get the most out of your hard-earned money.
- **BUPA Medical Insurance **- ensuring you and your loved ones are covered we offer a discounted scheme for all Motus colleagues.
- **Life Assurance 2 x salary** - we give you the peace of mind when you need it most
- **Vehicle purchase discount** - Our sister Company Pentagon Motor Group provide colleague and family discount to all Motus colleagues.
- **Employee Discounts with the Network Benefits **- fantastic deals and discounts on a wide range of products and services available to all colleagues.
- **Employee Assistance Programme - **We take colleague wellbeing seriously at Motus Commercials, we offer a free programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.
- **Colleague Introduction Award - **recommend somebody for a role at Motus Commercials and you could earn up to £2000 once they’re fully on-board with us
- **Holiday allowance of 23 days plus bank holidays rising to 25 - **We reward long service with extra holiday
- **Great career development -** we pride ourselves on offering internal and external training and development opportunities along with a realistic career pathway for each member of our team through our People Partnership Initiatives.
- **Onsite Mental Health First Aiders **- at Motus Commercials we understand mental health is not always easily spoken about which is why we have adopted various methods to support colleagues including onsite mental health first aiders, mental health awareness campaigns and a mental health text number should you require support but not feel ready to discuss in person. All our managers are also mental health aware trained.
- **Being Brilliant Awards **- At Motus Commercials we believe Together We Make A Difference and like to reward and recognise all colleagues who go the extra mile.
- **Engagement & Charity **- You will have the opportunity to participate in charity events to raise funds for our charities of choice, we also hold regular engagement events for all colleagues to enjoy their time with us at Motus Commercials.
- **Financial Wellbeing **- We offer financial wellbeing seminars to ensure colleagues are managing their wellbeing in all aspects of life

As a Service Administrator at Motus Commercials in Derby we will be looking for you to be able to demonstrate:

- Desire to work in a fast paced, demanding environment
- Experience working with retail and warranty systems/software
- Be able to follow Manufacturer guidelines for claim input
- Display a high level of customer service
- IT Literacy
- Brilliant levels of communication written and verbal
- Enthusiastic, Team Player, Flexible.
- To ensure profit opportunities are maximised and target month end WIP levels are achieved

Main duties will be:

- Service costing and invoicing as required Inc. retail, warranty, and contract in a timely manner and to a high standard.
- Assist in the control of admin work levels and outstanding open jobs.
- Providing administration support to the workshop for example raising estimates and securing authority for work to be carried out
- Dealing with customer queries.
- Exceeding customer expectation by ensuring you are part of a Brilliant Team which provides a quality service to all customers getting their vehicles back on the road to keep our country running
- To understand key performance targets and support your colleagues and team to achieve them
- To embrace all opportunities of learning and developing alongside some of our Brilliant skilled Service Administrators.
- To assist with general housekeeping duties required within the service administration office.
- To enjoy your time as a Brilliant Colleague within Motus Commercials.

As a business Motus Commercials love to recognise and celebrate excellent performance. Due to company growth, we now need another Service Administrator who can pull together to meet the needs of our Commercial Vehicle customers both locally, re