Service Design Manager

2 weeks ago


Atherstone, United Kingdom Big Red Recruitment Full time

Do you possess the creativity and eagle-eyed attention to detail of a Service Design Maestro? Are you a born leader who enjoys developing a team to their fullest potential? Look no further - we want you
As our Service Design Manager, you'll be responsible for guiding our team of talented Service Designers, providing them with the support they need to thrive. From developing the overall service design, including customer experience and journeys, to creatingbusiness rules, stage design, and branding guidelines, you'll lead the way. Your excellent stakeholder engagement skills will be vital in agreeing on both concept and detailed designs.
As an essential part of the service pipeline, you'll prioritise effectively and lead continuous improvement activities that make designs more repeatable and faster to realise. Plus, you'll ensure our employees are motivated and supported while looking aftertheir wellbeing.
Here's what you'll need to bring to the table:
Key Responsibilities & Tasks:

- Coordinate and mentor our team of talented Service Designers
- Develop the overall service design, including customer experience and journeys, business rules, stage design, and branding guidelines
- Engage with stakeholders to agree on both concept and detailed designs
- Prioritize effectively and lead continuous improvement activities to optimize the service pipeline
- Support and motivate employees while looking after their wellbeing
Skills you will have:

- Experience working in service design, business change, customer-centric transformation, eCommerce, or digital transformation
- Previous management experience
- Exceptional stakeholder engagement skills
- A degree or equivalent qualification
In return, we offer a competitive salary of £55,915 - £81,415, flexible working hours, 5 weeks' annual leave, bank holidays, and a range of benefits. Plus, you'll have the opportunity to work predominantly remote, with the occasional trip to the offices inTamworth.


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