Estate Agency- Leasehold

2 weeks ago

Bristol, United Kingdom Andrews Property Group Full time

Are you a skilled **Leasehold Property Manager?**

Do you excel in delivering exceptional **customer service **and working at pace?

**We have established blocks that need managing and also looking to grow our department over the coming months.**

**Why Us?**

**Andrews Property Group** is a unique estate agent in the UK owned by a charitable trust, we have donated over £10m in agency profits to charities and social enterprises around the world We are different because we create an exceptional business with an ethical approach at its core
- The role is on **full-time** basis, Monday to Friday we can accomodate **hybrid basis, remote role with occasional travels or being based in Bristol office.**:

- As a **Leasehold** **Property Manager** you will be responsible for delivering the professional, flexible and responsive service.
- **Experience of** Leasehold Property Management and **knowledge of the legal requirements of Leasehold **is essential for this vacancy along with experience of working in a fast paced customer focused environment, **problem solving **and dealing with the unexpected.
- Effectively dealing with **telephone enquirers and ensuring regular client communication**:

- **Monitor requests for repairs and maintenance from leaseholders**/ freeholders making sure they are all dealt with quickly and efficiently and ensure work is completed to client satisfaction.
- Deal with **insurance claims, budget preparation and accounts**:

- Ensuring progress notes are taken
- Ensuring a **friendly, helpful, honest and efficient attitude is maintained **when dealing with the public, face-to-face over the telephone so as to enhance the professional image of the Company and **provide a high quality of service.**:

- To be **pro-active with regard to the management of the developments** within the portfolio
- **Carry out regular and detailed site visit** and instruct maintenances resulting from the visits.
- Tendering for works
- **Leasing with leaseholders, freeholders, residents, contractors, builders, **accounts, insurance companies and solicitors.
- Ensure he **Health & Safety process are adhered to in each development under management. (Asbestos, FRA, Cladding, etc)**:

- Monitor **requests for repairs and maintenance from leaseholders/ freeholders **making sure they are all dealt with quickly and efficiently and ensure work is completed to client satisfaction.
- Work with the **Management Accountants with preparation of service charge budgets.**:

- **Complete Section 20 processes**:

- Act as the Building Management Company secretary when required.
- Arrange and attend **AGM, and Director meetings as and when required**:

- Overseeing the arrears cases until fully resolved, including instructing solicitors and **seek legal actions.**:

- Use of internal systems, attending meetings, maximising opportunities with clients both existing and scoping new blocks to manage

**The skills you’ll need**:

- You thrive under pressure and will take pride in liaising with landlords and contractors to resolve both technical and practical issues and you be responsible for delivering **impressive levels of customer service.**:

- **Leasehold experience is paramount **and ideally you will be AIRPM or MIRPM qualified.
- **Strong administrative and IT skills**:

- **The ability to work as part of a successful team**:

- **Superb organisation and communication skills**:

- **Full driving licence (essential)**

**What is offered to you**:
If you share our passion and purpose we’ll help to make sure you have everything else you need to succeed.

We can offer excellent company benefits including;
- **Birthday Day Off**:

- **Pension**:

- **Death in Service Benefit**:

- **Employee Assistance Programme**:

- **Referral Programme**:

- **Cycle To Work Scheme**:

- **Optional Health Care Plan**:

- **This is a 5-day working week not 6 like many other agencies**

**Please note - A driving licence is essential in consideration for this role.**

Andrews is an equal opportunities employer who is striving for a diverse workforce and inclusive culture. We want all our staff to feel valued, and listened to and we encourage everyone to fulfil their full potential.

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£36,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Experience**:

- large block management: 2 years (required)
- leasehold: 1 year (required)

Work Location: One location

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