Credit Control Administrator

1 week ago

Leeds, United Kingdom Cortland Full time

**Role**:Credit Control Administrator

**Contract Length**: 12 Months

**Location**:Leeds

**COMPANY OVERVIEW**

At Cortland Property Management, you map the story of your success. As one of the largest block property managers in the UK, hundreds of clients look to us to expertly manage their properties and tens of thousands of residents trust us to help them enjoy their homes. With roots in customer service and a relentless focus on the needs of our clients, our approach to block management prioritises getting the basics right whilst providing a great level of service.

**ROLE OVERVIEW**
- Collection of Service Charge and Ground Rent via the payments line.
- Assist Credit Control team with identifying arrears.
- Answer the telephone and take leaseholder payments via our card systems.
- Monitor monthly and payment plans.
- Liaise with legal team regarding completion dates and documents.
- Assist with arrears reporting where required.
- Liaise with legal team and external leaseholders regarding reassignments of leases.
- Process lease reassignments and keep accurate records.
- Update leaseholder records.
- Handle where possible and escalate where needed, complaints and issues to the relevant portfolio manager and in line with company procedures if a formal complaint is lodged.
- Identify improvements and efficiencies in our current Credit Control process.

**Person Specification and Skills**
- Previous experience in a similar role is preferred but not essential.
- Efficient in maintaining administration and finance records electronically.
- Think on the spot and deal with issues and challenges in a timely fashion.
- Proactive and dynamic taking ownership of all of core duties.
- Accuracy and attention to detail.
- Experience in excel and the formatting of documents.
- Understanding the importance of achieving deadlines and ensuring quality output.
- To ensure confidentiality and security of all business, client and customer documentation/information.
- Ability to gather, assimilate, analyse and effectively summarise information and give briefings/prepare briefing notes as necessary.
- Experience in the formatting of documents.
- Strong interpersonal skills.
- Ability to organize and manage multiple priorities without immediate supervision.
- Ability to communicate effectively with stakeholders with strong written communication skills.
- Ability to multi-task and prioritize daily tasks to meet deadlines timely.
- Strong proficiency with Microsoft Excel, word and outlook.
- Flexible and collaborative approach to working with clients, leaseholders and associates across all levels as well as working as part of a team.
- Attention to detail.
- Ability to approach problems both logically and creatively.
- Proactive and dynamic taking ownership of all of core duties.
- Confident and pro-active approach.
- Use initiative and take responsibility for providing solutions.

**Job Types**: Full-time, Permanent, Temporary contract

**Salary**: £20,000.00-£24,000.00 per year

**Benefits**:

- Employee discount
- Life insurance
- Referral programme

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Leeds

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