PMO Software Project Support Officer

7 months ago

Brighton, United Kingdom 15below Ltd Full time

We make journeys easier and more enjoyable by giving our customers and their passengers a stronger sense of control. From disruption management to hyper-personalised pre-departure communications and mobile boarding passes, we build the technology to help companies stay connected with their customers at every stage of their journey.

Established in 2000, we have since grown to become one of the travel industry’s major suppliers of passenger messaging solutions. More than 60 airlines, rail and travel management companies, including British Airways, Flight Centre, Qantas, Ryanair and JetBlue use our notifications platform. With exciting plans for the future, it’s time for us to expand our growing team and we’re hoping you are who we’re looking for.

**Our culture**:
Our culture is at the heart of what we do every day, and travel is part of that too, that’s why we’re proud to live by our values.
- Flying high: yet still climbing_
We know our stuff and are happy to share our knowledge and expertise. We pride ourselves on being at the top of our game and strive to keep learning.
- People are our passport to success: they're at the heart of everything we do_
We develop strong relationships built on trust and respect, and always do the right thing by each other and our customers.
- Accelerating forward: embracing change, challenge and growth_
Whether it's for ourselves, our colleagues or our customers, we are always looking for ways to improve and to grow. We're not afraid to challenge the status quo and drive change with enthusiasm.
- All inclusive*: we're a strong, collaborative community_
We share the same vision; to make 15below the best it can be. We pull together to make it a reality, look out for each other along the way and make sure everyone's voice is heard.
- Enjoy the journey: bringing fun and positivity to everything we do_
We're proud and passionate to be part of the 15below family, and never take ourselves too seriously. Having fun is really important to us.

**The role**:
As Project Support Officer, you’ll be responsible for:

- Providing project support to the Delivery Team (Development, Business Analysis, QA and Project Management).
- Create and support with governance needs for projects ensuring regular reports, communications plans and key milestone plans are in place for all projects.
- **Project Resourcing**
- Maintain the resource plan, working with the Delivery team managers to agree the most suitable teams for working on projects
- Tracking available days to resource projects (customer and internal) and Delivery team member availability
- **New Project Set Up**
- Supporting the Delivery team pre-sales process where required
- Create project summaries, commercial summaries and new project packages to support a new project being assigned to a Project team.
- Ensure an understanding of the scope and commercials for all new projects.
- Tracking project start up times.
- **Project Tracking and Reporting**
- Facilitate regular project status catch ups with Project Managers and Delivery team managers and ensure all updates are documented.
- Communicate the weekly release schedule to all stakeholders.
- Creation of weekly KPI reports for the Delivery team.
- Escalate any projects that are overrunning on budget or delivering later than planned.
- **Time Reporting**
- Collate time and materials reports and validate against agreed commercials for invoices.
- Track commercials for all projects, providing details of actual days delivered and projected remaining time
- Facilitate Delivery Improvement update sessions including assignment of activities and capture of new items following project retrospectives
- Adhoc support requirements for the Delivery Teams as required.

**Requirements**:
**The kind of person you are**:

- Proven track record of support across multiple complex software projects
- A self-starter who is able to work with mínimal supervision or guidance.
- Strong stakeholder management and able to build and maintain excellent working relationships.
- Excellent attention to detail and ability to produce faultless reports.
- Strong organisational skills and ability to adapt to changing priorities.
- Passionate about project delivery improvement.

**Skills to impress**:

- Experience with Change Management processes
- PMO Administrators certification course or similar
- Airline Industry, Reservation Systems, Travel Industry experience

**Benefits**

Work is a big part of life, so it has to be motivating and enjoyable. This job is about empowering you to do the work you do best and be part of a fantastic team. We also offer many perks including:

- 25 days annual holiday (increasing with service)
- Flexible public holidays
- Private Medical Insurance
- Life assurance
- Flexible working
- Family friendly policies
- 5% employer pension contribution and salary sacrifice scheme
- Perkbox retail freebies and discounts
- £1,600 IT budget
- Friday ‘wind downs’ and company social e

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