People Services Administrator

3 weeks ago


Bristol, United Kingdom IVC Evidensia UK Full time

Posted on 31/03/2023

**People Service Administrator**

**Salary: Competitive**

**Location: Keynsham, Hybrid-Working**

**About IVC Evidensia**
IVC Evidensia is a global veterinary care business, based in the UK, with around 2,500 locations and 41,000 people, focused on delivering their purpose of healthy animals, and happy owners. IVC Evidensia provides outstanding care to animals and outstanding service to customers, invests in the careers and development of their people and the capabilities and quality of their premises while being a force for good as an ever more sustainable business.

**About the role**:
We understand the impact our work has on our society and the environment. It’s the difference we make that improves people’s lives and helps the economy to grow. We work alongside our customers to deliver resilient, bespoke infrastructure solutions that keep the taps running, the energy flowing, and people connected. The work we do together matters.

We are excited to be recruiting for a People Services Administrator to be part of a proactive and customer-focused enabling function within our People Services Team. Service delivery will sit at the heart of the people team and will be supported by a true ESS/MSS system, that will enable our people to have end-to-end accountability for their own employee information and their teams. You will be responsible for supporting our employees to use our systems in the most effective way.

You will advise on policy and procedures and be a super user of our HRIS. You will provide administrative support throughout the end-to-end employee lifecycle, to ensure we deliver the ‘right first time’ for our people.

**Main Responsibilities**:

- Optimise and promote the use of employee and manager self-service to drive efficiency and reduce non-value-add activity
- Support the timely resolution of HR and payroll queries, in conjunction with the wider HR team, outsourced payroll team and business managers
- Offer suggestions and participate in projects for automating HR process where possible
- Maintain an up-to-date knowledge of basic regulatory, legislative and systems changes relevant to the service, to ensure the function operates effectively and compliantly
- Coordinate overpayment and debt recovery processes
- Issue offer letters/packs and contracts, and act as a point of contact for contract queries
- Provide onboarding support to new hires, including receiving relevant starter documentation, coordinating right to work, reference and security & vetting checks, and liaising with other departments such as Fleet and IT for the provision of company cars and equipment
- Provide advice and guidance to employees and managers on people policy and standard operating procedure, ensuring compliance and governance is adhered to at all times
- Transactional processing (administrative functions, data input) covering the end-to-end employee
- lifecycle - including - starters, leavers and terms & conditions changes

**What are we looking for?**
- CIPD qualified or working towards (desirable but not essential)
- 2+ years of HR admin experience
- Basic knowledge of employment legislation
- Familiarity with basic payroll processes
- Experience in using HRIS systems
- IT literate and proficient in the use of Microsoft packages Word, Excel, PowerPoint
- Good interpersonal skills, able to confidently interact with employees at all levels within the organisation
- Good communication skills - written and verbal, and good telephone manner
- Organisational skills, able to prioritise workloads effectively

**What you get in return**:
True to our values, we care about our employees and genuinely want our teams to have the best experience at work possible. You will work with friendly teams in a modern, open-plan, dog-friendly, office environment.

Our benefits:

- 5 weeks holiday (increasing with service) plus bank holidays
- Your birthday as a paid day off each year
- Discounted veterinary fees within IVC practices
- Company pension
- EAP and supportive well-being programmes
- Single private healthcare
- Family-friendly policies

IVC Evidensia is partnering with Cogito who are supporting our recruitment and helping to attract the best talent.

**How to Apply: Please follow the link to Cogito’s website.


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