Client Liaison Officer

5 days ago


Redditch, United Kingdom Bristow and Sutor Group Full time

**Company Description**

**Who are we?**
- Bristow & Sutor Group - employing **over 500 people**:

- Offices in** Redditch**, Manchester and Sheffield
- Modern organisation that **delivers excellence** to customers and clients
- Using technology and people to **transform** the resolution of outstanding debts
- Rapidly growing organisation offering **opportunities** to all our team
- Excellent staff retention and **ongoing development**

**Position**

**Duties and Responsibilities**

Ø Handling telephone calls and correspondence from clients and updating computer records in accordance with their instructions.

Ø Providing clients with updates on accounts liaising with other departments when necessary to facilitate any day-to-day issues/ opportunities.

Ø Providing commentary on reports and assist the Client Liaison Manger in compiling presentations to demonstrate collection rate performance and provide understanding on issues that impact performance.

Ø Administration for new instructions and feedback to clients regarding the data we receive.

Ø Reviewing cases at various status and action accounts accordingly

Ø Distributing Weekly, Monthly, and Quarterly reporting to clients and provide insights to Client Liaison Manager and Client Solution Managers.

Ø Communicate and form a sound working relationship across the company, ensuring smooth operations between all debt types.

**Requirements**:
**Is this you?**
- Looking for that opportunity with an industry leading business to **build a career**:

- Previous **experience** within a client liaison environment
- Excellent telephone manner with the ability to **positively resolve** situations
- Excellent Written Communications Skills
- Keen to **excel** in a great work environment
- Confident in your ability to achieve **realistic targets** and benefit financially
- Strong work ethic and happy to work on your **own initiative**

**Other information**
- Competitive Market Leading Basic Salary of £20,319 per annum
- 37.5 hours a week
- Full-Time permanent position, Hybrid
- Extensive training and development programme
- Daily Refreshments and Fruit Selection
- Company Pension Scheme
- On Site Parking

Please note, this is a full-time, permanent role.

**The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.**

**_Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of._



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