Medical Secretary

3 weeks ago

North Shields, United Kingdom Tynehealth Full time

We are seeking an enthusiastic Medical Secretary to join our established team and be a part of a company that really makes a difference.

Based in our Head Office, the Medical Secretary is an important position within our business, you must ensure they provide excellent patient experience and high-quality administration activities to the contracts that TyneHealth deliver on behalf of the NHS.

You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care for patients in North Tyneside. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy, and tact.

The information that is dealt with is highly confidential and extremely personal and, therefore, discretion and confidentiality are of the utmost importance.

This is a great opportunity for some one that really wants to have an impact on people's lives, to join a supportive and patient committed team.

You will be supported by, and work with, a diverse multi-skilled professional team of clinical and non-clinical friendly staff. In return we offer training, flexible working, career progression within an expanding organisation, and a competitive salary.

**Who we are**:
TyneHealth was founded in 2006 and became the North Tyneside GP Federation in 2014, representing all the practices in North Tyneside.

Together with our GP members, we deliver improved health care in the community to over 215,000 residents, by bringing care closer to patients’ homes.

We work in partnership with commissioners, local hospitals, the third sector and our patients to provide community based, medically led services.

**Role Requirements**:
The main duties will include:

- Submitting patient routine and 2 week wait referrals. Coordinating with patients and the appropriate care departments/agencies.
- Producing and submitting clinical letters and reports as requested/drafted by our GPs and Health Professionals.
- Dealing with clinician, Practice and Patient queries with regards referrals
- Communicating effectively with individuals across the surgery and with third parties, with appropriate regard to confidentiality.
- Providing cover for other members of the secretarial teams in practices during periods of sickness and annual leave.

The role is varied and busy and would suit an individual who has previous administrative experience and is able to prioritise and organise a busy workload, use their own initiative, communicate across all levels of the GP Federation, and has exceptional attention to detail. It is very important that you are a strong team player and have the flexibility to cover to meet business needs.

**Essential Personal Attributes**:

- Understanding within a compassionate approach.
- Highly organised with excellent time management skills.
- Understanding of patient care, always showing empathy and tact in all circumstances.
- A passion for good personal service, and a desire to provide an exceptional patient experience
- Experience of working on Emis/SystmOne

**Desired Skills & Experience**:

- Ideally previous experience as a medical secretary, but not essential.
- Excellent working knowledge of the Microsoft Office suite, including Word, Excel and Outlook.

**The applicant must have**:

- Excellent service skills with a caring and compassionate attitude.
- Patience and a sense of humour.
- Being able to cope under pressure.
- Good at ‘problem solving’.
- Excel at working in a fast-paced environment.

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