Operations Lead

3 weeks ago

Leeds, United Kingdom Nile Wilson Gymnastics Full time

**Job Title: Operations Lead (Leeds)**

**Reports To: Director Of Operations**

**Location: Unit 2, Elmfield Way, Bramley, Leeds, LS134UD**

**Position Type: Full time hours (40hrs per week), over 5 days.**

**Includes Saturdays & some early evenings.**

You will take ownership of a rapidly developing team & support Nile Wilson Gymnastics with their future vision. You will have the ability to confidently lead and inspire both your colleagues and gymnasts. A high level of administrative experience is required and you will be comfortable communicating in person and via video chat / telephone with staff and members. You will be required to support with work schedules / timetables for staffing (support staff) and administrate day to day staffing requests. You will be directly responsible for managing any Administrative / Customer Service / Support staff. You are also the Key lead for First Aid, Health & Safety and Fire Safety for the site.

Positive, enthusiastic and engaging you will be an excellent role model with a commitment to improve, develop & lead while working closely with Directors and Head Coach.

**Why Work With Us?**

Our vision is to run gymnastics clubs around the country that ‘Change the Game’, delivering unique and more engaging activities balanced against requirements of the gymnastics programs.

We are striving to look at things in a different way and increase participation in gymnastics at all levels. From pre-school to adults, the experience in the gym is based around putting a smile on everyone’s faces. We believe we can make the local gymnastics club a centre for a family’s recreational time during any week.

As a business we are rapidly expanding, which not only offers fantastic opportunities to future gymnasts but also for those within the business to develop their roles. We are looking for ambitious, capable, resilient and driven individuals who can help us realise our vision for our Gym’s.

**Person Specification**

**KPI’s**
- New Gymnast Numbers & Onboarding
- Gymnast Attrition Rates
- Meeting Financial Targets for Membership in your club
- Complaints Handling / Management

**Role and Responsibilities**
- To work with the Director of Gymnastics to determine the onboarding of new participants into the wider programme including attrition, structure and content of the identified programme(s).
- Production & maintenance of ‘Course Pro’ to support the programme.
- Training staff to use Course Pro
- Continuing evaluation & review of class range.
- Working with the Director of Gymnastics & Head Coach to determine the frequency and timing of classes required.
- To lead in the approach to liaising with parents both verbally and in writing.
- To manage concerns, queries or issues raised by gymnasts, parents, coaches or visitors which relate to the recreational programme with assistance from the SLT & Head Coach where required.
- Ordering of all kit including day today housekeeping as well as merchandise or competition items.
- To assume the role of Duty Manager alongside the Head Coach.
- To support the overall growth and development of the organisation by taking an active role as part of the leadership team. Contributing to all aspects of club development and undertaking additional identified responsibilities where reasonably requested by the Director of Gymnastics.
- To safeguard the welfare of all gymnasts and coaches and to take all reasonable steps to minimise the risk of accident or injury.
- To check that equipment is safe, stable and adequately matted before use. Ensure all policy & procedures relating to this are in place and updated.
- Organisation & Management of all Holiday Activity
- Organisation & Management of all Parties / Events
- To lead with our wider vision of promoting and furthering gymnastics in the local area at all levels.
- Act as First Aid Site lead.
- Act as Health & Safety Site Lead
- Fire Safety Site Lead
- To lead delivery & training and ensure adherence to the policies and procedures contained in the Coaches Handbook and Staff Handbook for non-coaching staff where required.

Due to the nature of our work you may be required to submit a DBS check. We are proud of our affiliation with British Gymnastics and encourage as well as comply with all required Safeguarding standards.

**Job Types**: Full-time, Permanent

**Salary**: Up to £13.00 per hour

**Benefits**:

- Casual dress
- Company events
- Flexitime
- Free parking
- Gym membership

Schedule:

- Every weekend
- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Management: 1 year (preferred)
- customer service: 2 years (required)

Work Location: One location

Application deadline: 20/05/2023
Reference ID: OLL-04/23

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