IT Service Delivery Manager-inside Ir35-government
3 weeks ago
IT Service Delivery Manager-Inside IR35- Government experience required
Our Government client require an IT Service Delivery Manager on an initial 6 month contract.
- Manage the relationship between the Business & IT, ensuring that the service is delivered to the required standards.
- Provide advice and guidance and be a key point of escalation for service issues.
- Perform ITSM process review to ensure a more business enabler approach is adopted.
- Provide support with Service Transition activities.
- Act as the major incident manager for significant outages.
**Knowledge, Skill, and Experience**
- You have previous experience as a Service Delivery Manager in an IT department with experience of managing business relationships.
- You can demonstrate suitable IT knowledge and an understanding of technical principals to enable close collaboration with business and technical areas, supporting IT initiatives, delivery and IT/Business communication.
- You have an excellent understanding of service management processes and practices with experience in adopting a business enabler approach and ensuring this is reflected in the practices.
- You have an excellent understanding of Service Transition and can provide support for activities within this area.
- You can track, log and correct information to protect assets and components.
- You can motivate and enhance the delivery of IT technicians without holding line management responsibility.
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