Property Transfer Administrator

2 days ago


Worcester, United Kingdom FirstPort Full time

Job Role: Property Transfer Administrator

Location: Worcester

Job Sector: Finance

Hours: 35 per week - Permanent

As a Property Transfer Administrator you will contribute to our vision of being the UKs favourite property manager by:

- Being a part of all our residents’ journeys by helping our residents to move home or remortgage when coordinating conveyancing transactions
- Working collaboratively in a fast paced and dynamic team to support our residents and colleagues across the wider business.
- Using multiple systems and platforms to seek answers for our residents and theirmrepresentatives

This role reports to a Property Transfer or Consents Team Leader.

About You
- Experience of working in a customer-facing role and are looking for your next role where you can utilise your high degree of organisation and excellent communication skills.
- Motivated to work to deadlines as part a team, whilst problem solving with a positive attitude.
- Attention to detail is important in conjunction with excellent spelling, punctuation and grammar.
- Able towork at pace using a computer without it affecting your accuracy.
- Be keen to learn new processes and happy to ask for support when needed.
- Multitasking does not phase you and you can adapt your task list each to match the business’ needs.
- Have an enthusiasm for learning the technicalities and details of processes
- Be Customer Centric and passionate about being able to effectively support customers with queries and complaints.

About Us

FirstPort is the UK’s leading residential property service provider, caring for 290,000 homes in England, Wales and Scotland, across 5,000 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholder sand over 1,000 Resident Management Companies.

Main Responsibilities
- Use Microsoft Office proficiently, particularly Word, Outlook and Excel.
- Use multiple database systems to update records.
- Ensure that all requirements are obtained in full before moving a case onto the next stage.
- Complete tasks in order of priority to meet the needs and requirements of our customers.
- Worrk effectively as part of a team in person or using technology
- Liaise with different departments to ensure that up to date information is stored on our systems, provided to our customers and to their legal representatives.
- Have a clear understanding of, and work towards achieving the Department’s KPIs.
- With training, learn to prepare documents as part of the conveyancing process.

Our Values

Friendly - We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.

Inventive - We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful - We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled - We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy - We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

**Job Type**: Permanent

**Salary**: From £21,000.00 per year

**Benefits**:

- Company pension
- Referral programme
- Store discount
- Wellness programme

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Worcester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Property Management: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Worcester

Reference ID: 01388



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