Receptionist

Overview:
**Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each service user as an individual and working with them to find the right treatment and care options.

Our core values are

We currently recruiting a Receptionist to join our busy service in
**Southwark**. We are looking for a warm and friendly person to be the first point of contact within the service greeting all our visitors promptly in a friendly and courteous manner.

This is an excellent opportunity for someone with an interest in the substance misuse field, looking to work with a charity dedicated to your personal and professional development.

**Where**: Camberwell

**When**:We’re looking to get the right person in to the team ASAP

**Hours***: 37.5 per week

**Salary**: £21,888.66 - £22,774.23 plus ILW (£3915.44)

**Responsibilities**:
**About the role**:

- As first point of contact, ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.
- Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy.
- Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant.
- Encourage service user feedback and the use of the suggestion box to all clients accessing the service.
- Providing basic advice and information on the service offer.
- Contribute to managing an effective appointment system, liaising with keyworkers.
- Checking appointments on the CGL information system and book future appointment for service users
- Take messages for staff and update case management contacts where appropriate
- Support the team in managing/booking appointments via the electronic diary system
- Maintain accurate records of all contacts on our case management systems

**About you**:

- Knowledge of general office procedures
- IT literacy including proficiency in word processing, excel spreadsheets and data entry
- Good interpersonal skills and a willingness to work flexibly as part of a team
- The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
- Solid numeric skills
- Good organisational skills
- Confident and effective communication skills, both verbally and in writing
- A professional, empathetic and non-judgmental attitude towards service users
- The ability to respond flexibly to the demands of the post
- The ability to work as a member of a team

**What we will give to you***:

- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
- Flexible working arrangements
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities

**_
Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications_**

If this sounds like you and you’d like to begin your journey with
**Change Grow Live,** then we’d love to talk to you.